Director – Application Support Operations

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🕒 February 10

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Aledade, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

⚕️ Healthcare Insurance

🏢 Enterprise

Healthcare Insurance • Enterprise

Aledade, Inc. is a public benefit corporation that operates as the largest network of independent primary care practices in the United States. The company specializes in Accountable Care Organizations (ACOs), which help primary care practices and health centers improve patient outcomes and generate sustainable revenue through value-based care solutions. Aledade offers data insights, support, and business solutions to achieve sustainability and clinical autonomy. It collaborates with a wide range of healthcare providers, including primary care practices, community health centers, and network ACOs, ensuring improved quality of care and patient satisfaction. With operations in 45 states and affiliations with over 20,000 clinicians serving more than 2. 5 million patients, Aledade is committed to reducing care fragmentation and enhancing the overall quality of life for clinicians and patients alike.

📋 Description

• Lead the evolution of our support organization as a strategic Director of Support Operations • Architect a scalable, high-performance function that handles increasing volume through automation and technology rather than linear growth • Proactively identify and remove bottlenecks in operational architecture • Transform complex topics into a persuasive narrative for executive governance and stakeholder influence • Manage relationships with external data vendors and internal stakeholders • Cultivate a high-performing culture and empower team innovation through hands-on coaching • Drive issue resolution through deep healthcare data proficiency and oversee incident management

🎯 Requirements

• Eight years of proven leadership directing, overseeing, and scaling complex operations as a Support or Transformation Director for a public or private company with over 2,000 employees or $500M in revenue. • Background in mid-to-large enterprise environments with the ability to navigate formal approach cycles and standardized reporting. • Experience with application and interface support’s best practices and industry standards. • Hands on experience architecting enterprise-grade support platforms (eg. Zendesk). • Experience with customer relationship management platforms (eg. Salesforce), project tracking tools (eg. JIRA). • Experience with interface engine (eg. Nextgen Connect/Mirth, Corepoint, Rhapsody, Cloverleaf) and various connectivity methods, such as VPN, SFTP. XDS.b, XDM. • Experience debugging healthcare transactions: Scheduling (HL7), Claims (837), and Clinical (CCDA).

🏖️ Benefits

• Flexible work schedules and the ability to work remotely are available for many roles • Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners • Robust time-off plan (21 days of PTO in your first year) • Two paid volunteer days and 11 paid holidays • 12 weeks paid parental leave for all new parents • Six weeks paid sabbatical after six years of service • Educational Assistant Program and Clinical Employee Reimbursement Program • 401(k) with up to 4% match • Stock options • And much more!