Customer Success Manager – Europe, UK

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🕒 April 10

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Logo of ALICE Technologies

ALICE Technologies

51 - 200 employees

Founded 2015

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

ALICE Technologies is an AI-powered construction planning and scheduling software company that helps owners, general contractors, and consultants optimize, de-risk, and recover capital construction projects. Its SaaS platform ingests schedules (P6, MSP), drawings, and BIM models to run generative scheduling and large-scale what-if simulations, producing resource-loaded, cost-time optimized construction plans and recovery strategies. ALICE integrates schedule, cost, and scope, automates scenario exploration, and delivers analytics and schedule insights to accelerate project delivery and improve predictability.

📋 Description

• Maintain strong relationships with customer stakeholders • Identify and manage upsell and expansion opportunities • Craft value and business justification narratives in partnership with customers • Train and onboard client teams • Provide expert-level guidance and troubleshooting support • Act as the voice of the customer, capturing feedback and insights

🎯 Requirements

• Bachelor’s degree in a relevant field (e.g., engineering, construction management, or a related discipline) • 2+ years of experience in implementation, project management, or consulting roles, within the construction industry • Strong knowledge of construction project lifecycles • Exceptional communication and presentation skills • Experience with project scheduling tools (e.g., Primavera P6, Microsoft Project) • Proven problem-solving skills • Ability to travel domestically and internationally (up to 15%) as required

🏖️ Benefits

• Health insurance • Generous vacation policy • Equity compensation • Professional growth opportunities

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