Customer Success Manager

🕒 April 9

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Spellbook

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

☁️ SaaS

Artificial Intelligence • SaaS • Legal

Spellbook is an innovative AI companion designed specifically for commercial lawyers, offering advanced legal tools to streamline and enhance the process of drafting and reviewing contracts. It allows users to draft from scratch or saved libraries, review and redline contracts to catch risks, compare contracts against industry standards, and get quick answers to complex legal questions. Trusted by over 2,600 law firms and in-house teams worldwide, Spellbook integrates with popular platforms such as Word and is powered by advanced AI models like GPT-4. It enhances efficiency for legal professionals across various areas, including real estate, intellectual property, mergers and acquisitions, and more, by providing a secure and compliant service.

📋 Description

• Serve as the main point of contact for a portfolio of mid-market and enterprise accounts, maintaining 95%+ GRR • Build strong relationships with key stakeholders to drive satisfaction and loyalty • Lead onboarding and training for new customers, ensuring effective adoption of Spellbook’s platform • Conduct regular business reviews (QBRs), sharing insights and identifying growth opportunities • Address objections and clearly articulate the ROI of Spellbook’s solutions • Design and send targeted emails to engage legal professionals resistant to traditional meetings • Deliver tailored presentations and product demonstrations to meet client needs • Analyze usage data to identify patterns, drive engagement, and demonstrate ROI • Manage renewals to maintain high retention and coordinate with the expansion team on upsell opportunities • Troubleshoot technical issues, collaborating with support and product teams to resolve them • Act as the customer’s advocate, providing feedback to internal teams to improve our product • Perform other duties as assigned to support the organization’s needs, consistent with the scope and level of this role.

🎯 Requirements

• 2–3 years of customer success, account management, or sales experience in a SaaS startup • Proven success managing mid-market and enterprise accounts • Strong sales acumen and objection-handling skills • Excellent communication and relationship-building abilities • Experience creating QBRs and email campaigns to engage customers • Data-savvy, able to generate insights and demonstrate ROI • Problem-solving skills for technical challenges • Adaptability and independence in a fast-paced startup environment • Familiarity with HubSpot and Stripe

🏖️ Benefits

• Access our company-paid group benefits for you and your family, with £1,000 towards mental health support • Disconnect during our holiday closure and take advantage of our generous time off policies throughout the year • Enjoy monthly paid meals, an annual wellness allowance to support your well-being and parental leave top-ups as your family grows • Secure your stake in our success; you’ll receive competitive stock option grants as a pivotal early employee