Customer Success Associate

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🕒 March 18

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Ortus - Communication et information en Santé

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

⚕️ Healthcare Insurance

💊 Pharmaceuticals

📋 Compliance

Healthcare Insurance • Pharmaceuticals • Compliance

Ortus is a healthcare support company that provides document management, pharmacy services, and GP support specifically designed for NHS practices. The company offers bespoke solutions, enabling practices to utilize funding for administrative and healthcare tasks without the need for extensive recruitment or management. With a strong emphasis on compliance and information governance, Ortus enhances efficiency and operational capacity within healthcare settings, serving a diverse range of practices across the UK.

📋 Description

• Act as the primary contact for clients, addressing inquiries and providing support related to Ortus Health services. • Proactively engage with clients to assess their satisfaction level and identify opportunities for improvement. • Develop a deep understanding of Ortus Health's services and communicate this effectively to clients. • Collaborate with internal teams to address client feedback and contribute to service enhancements. • Maintain accurate records of client interactions and feedback in our CRM system.

🎯 Requirements

• Excellent communication skills, both written and verbal. • Strong problem-solving abilities and a proactive approach to client service. • Experience in a customer-facing role, preferably within a healthcare setting. • Proficiency in using CRM software and Microsoft Office Suite. • Ability to work flexibly, adapt in a fast-paced environment, and manage multiple priorities. • A passion for improving client experiences and outcomes.

🏖️ Benefits

• Flexible working hours • 37.5 hrs per week • Opportunity to grow with an agile and ambitious business • Competitive pay • Work From Home