Onboarding Specialist, Level I

Job not on LinkedIn

November 1

Apply Now

Receive Emails with Similar Jobs

Align Technology

WebsiteLinkedInAll Job Openings

Biotechnology • Healthcare Insurance • SaaS

Align Technology is a global medical device company that is changing lives through better smiles. The company reimagines and reinvents orthodontic and restorative treatment delivery for millions of people worldwide with its advanced technology solutions such as the Invisalign® System, the most advanced clear aligner system trusted by approximately 18. 9 million people globally. Align Technology also offers iTero™ intraoral scanners to enhance the dental practice experience by improving clinical precision and patient interaction. As a leading player in its industry, Align Technology is committed to international expansion and strategic growth while fostering a diverse and innovative work culture.

10,000+ employees

Founded 1997

🧬 Biotechnology

⚕️ Healthcare Insurance

☁️ SaaS

💰 $105M Series D on 2000-06

📋 Description

• Lead onboarding projects for a defined portfolio of customers • Facilitate the strategic deployment of AlignOps products • Provide role-based product consulting and customized support • Proactively resolve customer challenges • Cultivate trusted relationships with customers • Ensure timely and effective rollout of software solutions • Identify and escalate critical or high-priority issues • Partner with customers to understand their goals and objectives • Create, update, and refine onboarding resources • Collaborate with cross-functional teams • Monitor and document onboarding progress • Contribute to process improvements • Participate in team projects and initiatives • Occasional travel may be required

🎯 Requirements

• A bachelor’s degree in business, project management, or a related field is preferred; a high school diploma or equivalency is required • 1+ years of experience in client-facing roles, project management, or onboarding • Experience in customer service or software implementation is a strong plus • Exceptional communication and interpersonal skills • Strong problem-solving and technical aptitude • Proficiency in business productivity tools such as Google Workspace or Microsoft Office Suite

🏖️ Benefits

• health, dental, and vision coverage • disability • life insurance • PTO • 401(k) plan