UEM Service Manager – North America Region

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Allianz

WebsiteLinkedInAll Job Openings

10,000+ employees

🛡️ Insurance

💸 Finance

💰 $85M Post-IPO Equity - Allianz on 2018-04

Insurance • Finance

Allianz is a global financial services company founded in 1890 that provides insurance and asset management solutions to individuals and organizations across more than 70 countries. The company employs actuaries, advisors, underwriters, lawyers, marketers, and technology specialists, and emphasizes digital transformation and AI skills across roles. Allianz promotes workplace inclusion, privacy-conscious hiring practices, financial education through programs like Allianz School For Life, and engages in sponsorship and recognition programs such as partnerships with the Olympic & Paralympic movements and various workplace and training awards.

📋 Description

• Coordinate, monitor, steer and continuously improve the services / service delivery according to service lifecycle management. • Participate in the definition of key indicators and relevant parameters, e.g., cost per service, quality, capacity, business continuity and IT security, their monitoring and also ensure the overall alignment and compliance with IT standards and processes. • Working in the agile teams using methods like Scrum / DevOps to ensure End-to-End Responsibility for the Service with focus on NA. • Focus on Service management through the whole Matrix organization and design new Service Components for UEM • Continued Improvement of UEM Service along the ITIL framework, considering cost optimization • Escalation Instance and Complaint Manager and consultant for accompany projects. • Working with and steering Third Party Supplier´s and steering contract of Operations Provider.

🎯 Requirements

• Knowledge and experience within the ITIL framework, good understanding of SLA, KPI & NPS as well as a good knowledge on Provider Management. • Fundamental knowledge in Service NOW as this is the core product to manage orders for our service family, knowledge of Windows Operating Systems, Mobile Operating Systems like iOS and Android. • Fundamental knowledge of Microsoft Intune & Modern deployment. Fundamental knowledge of O365 products and integrations with Operating System. • High flexibility, teamwork, commitment and resilience and ability to work under pressure while delivering high quality results. • IT affinity and fun in technology and ability to solve problems independently. • Strong organizational skills, solution-oriented, high result orientation, flexible and energetic team player, with high resilience and strong organizational skills. • English fluency, including the ability to handle complex issues and explain complex facts, with good communication and influencing skills, high empathy and patience. • Familiarity with AI technologies and GenAI platforms is a strong advantage.

🏖️ Benefits

• We offer a remote work model for this position, which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad. • We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location). • From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered. • Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach