Senior Support Engineer

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Alternative Payments

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

💳 Fintech

🤝 B2B

🛍️ eCommerce

Fintech • B2B • eCommerce

Alternative Payments is a payment processing platform specifically designed for service-based businesses. It streamlines customer payment processing, enhances collections, and offers financing options, enabling businesses to unify their invoicing and payment solutions seamlessly. The platform includes security features to safeguard transactions and provides automation tools to reduce administrative efforts. With Alternative Payments, businesses can improve revenue flow and enhance the customer payment experience, ensuring that payments are completed quickly and efficiently.

📋 Description

• Lead and execute complex technical troubleshooting and incident resolution from investigation through permanent solutions • Design and implement monitoring processes, playbooks, and runbooks • Create post-incident reviews and knowledge base documentation • Leverage AI-powered tools and workflows to automate issue detection, diagnosis, and resolution • Collaborate with cross-functional teams to deliver solutions and optimize support processes • Implement scalable monitoring systems • Own complex production issues across distributed systems, infrastructure, and application layers • Develop and maintain automation scripts and tools to reduce manual intervention and improve system reliability • Establish best practices for incident response, monitoring, log management, and proactive issue prevention • Bridge communication between engineering teams, customer experience, and clients during critical incidents and implementation challenges • Analyze recurring problems and develop strategic preventive solutions

🎯 Requirements

• 3–5 years of experience in technical support, SRE, Forward Deployed Engineer, or full-stack engineering • Strong expertise with observability and monitoring tools such as Datadog, ELK Stack, Prometheus, Grafana, or similar • Solid infrastructure and DevOps knowledge, including infrastructure as code, containerization with Docker/Kubernetes, and cloud-native architecture • Strong skills in AWS infrastructure, observability tools, database management, and CI/CD pipelines • Solid experience troubleshooting distributed systems and production environments • Strong communication skills, especially in English • Ability to solve complex technical problems, work with SLA/SLO, and drive automation initiatives • Experience with incident management processes and high-intensity support environments • Candidates must be eligible to work in Brazil • Familiarity with multiple programming languages, frontend/backend technologies, and modern observability stacks is a nice-to-have • FinTech, payments, startup, or scale-up experience is a nice-to-have

🏖️ Benefits

• Equity opportunities so you can share in our growth and success • Unlimited PTO and flexibility when you need it the most • Yearly learning & development stipend • Competitive salary tailored to your experience, skills, and expertise