Customer Experience Operations Manager

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Alteryx

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

Analytics • Artificial Intelligence • B2B

Alteryx is a leading provider of enterprise analytics solutions that empower organizations to unlock valuable insights from their data. With its AI-driven analytics platform, Alteryx automates the processes of data preparation, analysis, and reporting, making analytics accessible to users at all skill levels. The platform offers features such as data enrichment, predictive modeling, and location intelligence, enabling businesses to improve operational efficiency and drive informed decision-making across various sectors, including financial services, retail, healthcare, and manufacturing.

📋 Description

• Lead the end-to-end coordination, administration, and strategic assignment of partner licenses to support enablement and delivery objectives. • Manage and prioritize inbound operational requests, ensuring timely resolution and adherence to service expectations. • Maintain ownership of operational request queues, monitoring workload distribution and escalating risks as needed. • Partner closely with Education Services and other CX teams to mitigate operational risks and ensure seamless execution of administrative processes. • Conduct audits of partner program participation, attainment, and readiness, providing actionable recommendations to improve engagement and program effectiveness. • Identify opportunities to streamline workflows, enhance documentation standards, and improve operational efficiencies across CX programs. • Drive continuous improvement initiatives related to queue management, fulfillment processes, and service delivery operations. • Collaborate with Customer Experience, Sales, Support, Education Services, and Operations teams to ensure alignment throughout the customer lifecycle.

🎯 Requirements

• 2–3 years of experience in CX Operations, Program Management, Resource Planning, Delivery Operations, Project Coordination, or a related role within a SaaS, technology, or professional services environment. • Demonstrated ability to manage cross-functional stakeholder relationships while balancing strategic priorities and operational execution. • Strong analytical and problem-solving skills with the ability to interpret data, identify trends, and make informed recommendations. • Experience working with CRM, scheduling, resource management, or project management tools such as Salesforce, FinancialForce, Asana, or similar platforms. • Experience managing operational processes including queue management, ticket triage, fulfillment workflows, or service operations. • Exceptional organizational skills with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment. • Excellent written and verbal communication skills with a collaborative, customer-focused approach. • Ability to work independently while contributing effectively within a global, cross-functional team environment.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities