CX Operations Specialist

🕒 May 29

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Alteryx

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

Analytics • Artificial Intelligence • B2B

Alteryx is a leading provider of enterprise analytics solutions that empower organizations to unlock valuable insights from their data. With its AI-driven analytics platform, Alteryx automates the processes of data preparation, analysis, and reporting, making analytics accessible to users at all skill levels. The platform offers features such as data enrichment, predictive modeling, and location intelligence, enabling businesses to improve operational efficiency and drive informed decision-making across various sectors, including financial services, retail, healthcare, and manufacturing.

📋 Description

• Lead the end-to-end coordination and strategic assignment of licenses for select partners. • Maintain and manage an inbound request queue. • Partner closely with Education Services to mitigate risks related to process and administrative tasks. • Audit existing partner program attainment and offer recommendations for areas of improvement based on partner readiness. • Drive continuous improvement in workflows, documentation standards, queue management and overall operational efficiencies. • Contribute to initiatives that support resource scalability, partner engagement and long-term delivery planning. • Collaborate cross-functionally with CX, Sales, Support, and Operations teams to ensure alignment and seamless execution across the customer lifecycle.

🎯 Requirements

• 2-3 years of experience in program management, resource planning, delivery operations, CX operations, project coordination or a related role within a services or SaaS organization. • Proven track record of managing cross-functional stakeholder relationships and balancing multiple priorities with a strategic and operational mindset. • Strong analytical and problem-solving skills with the ability to interpret data and make informed recommendations. • Experience with scheduling, CRM or project management tools (e.g., FinancialForce, Asana, Salesforce or similar platforms). • Hands-on experience with operational processes such as queue management, ticket triage or fulfillment workflows is highly desirable. • Exceptional organizational skills with strong attention to detail, time management and execution excellence. • Excellent communication skills and a collaborative, team-first attitude. • Experience working in a global, fast-paced, and dynamic environment is preferred.

🏖️ Benefits

• Health insurance • Paid time off • Professional development opportunities