Customer Success Manager – Enterprise

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AltScore

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

💳 Fintech

🤝 B2B

☁️ SaaS

💰 $8.5M Series A - Altscore on 2024-08

Fintech • B2B • SaaS

AltScore is a provider of B2B credit infrastructure that helps businesses turn credit into a growth engine. The company offers tools to launch, operate, and scale B2B credit programs in weeks—enabling sellers to extend credit, manage customer portfolios, and offer credit-based payment options (e. g. , AltCard) to increase sales. Public information notes AltScore raised $8. 5M in a Series A round.

📋 Description

• Own the entire customer lifecycle; from onboarding and technical adoption to renewals and expansion, ensuring clients achieve their business goals. • Drive Net Dollar Retention (NDR) across your portfolio by identifying usage growth opportunities and leading expansion strategies. • Act as the voice of the customer internally, working with Product and Engineering to prioritize features that solve real-world lending challenges. • Use data and critical thinking to anticipate risks, identify "signal" in customer behavior, and guide long-term strategy. • Partner with Sales to unblock complex deals and with Delivery to ensure seamless integration of our Rails of Lending (RoL) platform. • Build high-trust, C-level relationships through high-touch engagement and in-person visits to key partners across LatAm. • Contribute to the "playbook" for the CS function, improving standards and processes as the company grows.

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, or Consulting, ideally within Enterprise SaaS or Fintech. • Ability to understand API-based products and lending infrastructure; experience with HubSpot is a strong plus. • Fluent Spanish and English; executive-level communication is required for navigating the LatAm market. • You take full responsibility for your numbers, move fast, and solve problems without waiting for instructions. • You know your metrics (Churn, NDR, Adoption) and use them to drive every decision. • You excel at going from "signal" to "insight" to "action" in high-pressure, fast-paced environments. • Open to occasional travel across Latin America to meet with key clients in person.

🏖️ Benefits

• Top-of-market salary in USD. • Performance Bonus: Based on achievement of agreed KPIs. • Remote-First: Work from wherever you’re most productive. • Unlimited PTO: We encourage taking at least 3-4 weeks off per year to maintain a healthy work-life balance. • Medical Insurance: Starting from month 3, you'll be covered by AltScore's private health insurance. • ESOP: Every employee gets stock options from day one. Standard 4-year vesting with a 1-year cliff. • Growth Budget: A dedicated budget for you to invest in courses, conferences, books, or anything that helps you grow professionally. • Referral Bonus: USD 150 for every person you refer who joins and completes 3 months at AltScore.