Customer Success Specialist, Biopharma

🔥 3 hours ago

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JoVE

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2006

📚 Education

🔬 Science

Education • Science

JoVE is a video-first platform that produces and distributes peer-reviewed scientific and educational video content demonstrating laboratory methods, experiments, and science concepts. Used by universities, research institutions, and companies, JoVE provides thousands of protocol videos and educational products (JoVE Journal, JoVE Science Education, JoVE Core, JoVE Lab Manual, etc. ) to support research reproducibility and science teaching across life sciences, physical sciences, engineering, and related fields.

📋 Description

• Conduct daily outreach to scientific, quality, manufacturing, and training teams via calls, emails, and 1:1 product demos to support JoVE integration into lab, operational, and training workflows and increase product usage. • Drive JoVE adoption by delivering product awareness and training sessions across existing biopharma customers and research institutes. • Grow engagement and usage by delivering presentations at Industry exhibits and conferences, Webinars and Onsite customer visits, showcasing relevant scientific, operational, and compliance-driven applications. • Support strong subscription renewals by ensuring smooth implementation, ongoing engagement, and consistent usage of JoVE resources. • Positively engage and foster ongoing communication with key decision makers to provide updates and align activities with the company’s strategic objectives and evolving needs. • Serve as a trusted scientific partner to customers, understanding their research workflows and aligning JoVE solutions to their needs. • Influence product decisions by communicating customer feedback to sales, product, and marketing teams.

🎯 Requirements

• A Master's degree or PhD in Life Sciences (e.g., Biology, Biotechnology, Biochemistry, Microbiology, Molecular Biology, Genetics, Biomedical Sciences, Neuroscience, Pharmacology, or related disciplines), Biopharmaceutical Sciences, Psychology, or a closely related field. • At least 2 years of hands-on research experience in wet-lab or research environments, with demonstrated ownership of experimental workflows (e.g., assay development, protocol optimization, data analysis). • Experience working in biopharma companies, CROs, CDMOs, or research centers is strongly preferred. • Excellent communication skills in English, with strong presentation and interpersonal abilities. • Comfortable working in a customer-facing role involving regular outreach, live demonstrations, and scientific discussions. • Self-driven, results-oriented, and able to work in a fast-paced, cross-functional environment.

🏖️ Benefits

• A competitive compensation package. • You will make a direct impact in accelerating science research and education. • Opportunity to work with global teams and in an environment that promotes innovation and collaboration. • Our strong promotion from within culture draws a clear path to advance your career with us