Customer Success Manager

🔥 18 minutes ago

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Simera

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

👥 HR Tech

🎯 Recruiter

🏪 Marketplace

💰 Seed on 2023-01

HR Tech • Recruitment • Marketplace

Simera is an AI-powered remote hiring platform that helps companies find, evaluate, onboard, and pay remote professionals—particularly across Latin America, MENA, and other regions. The platform combines a large, curated talent pool with data-driven matching (claims millions of professionals and 1M+ vetted profiles), unique scoring and ranking, and Agent David, an AI agent that searches, interviews, and ranks candidates. Simera also handles global payments, local compliance, benefits administration, and secure data handling to simplify cross-border employment. The service targets companies that need to scale remote teams quickly and cost-effectively, offering reduced hiring costs, fast shortlists, and end-to-end hiring logistics.

📋 Description

• Build strong client relationships and ensure customer satisfaction. • Drive product adoption and support long-term customer success. • Serve as the primary point of contact for assigned accounts. • Proactively address customer needs and identify growth opportunities. • Collaborate with internal teams to deliver an outstanding customer experience.

🎯 Requirements

• 2+ years of experience as a Customer Success Manager, Account Manager, Customer Experience Manager, or a similar client-facing role. • Excellent verbal and written communication skills in English. • Proven experience managing customer relationships and ensuring high levels of client satisfaction. • Strong problem-solving, organizational, and relationship-building skills. • Experience onboarding new customers and driving product adoption. • Ability to manage multiple customer accounts and priorities simultaneously. • Experience using CRM platforms such as HubSpot, Salesforce, or similar. • Customer-focused mindset with the ability to identify opportunities for account growth and retention. • Self-motivated and comfortable working independently in a remote environment. • Experience working with B2B services or SaaS products is a plus. • Familiarity with customer success metrics such as retention, churn, renewals, and customer health scores is a plus.

🏖️ Benefits

• By applying to this position, we'll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.