Guest Experience Representative

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Anavah Talent

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

Anavah Talent is a top headhunter specializing in connecting businesses with overseas talent at significantly reduced costs. They focus on placing both generalist and specialized roles, leveraging deep expertise and a vast network in the Philippines to find exceptional candidates. Anavah Talent offers a detailed consultative process, ensuring clients receive the best-fit candidates while providing a 90-day guarantee on their placements.

📋 Description

• Guest experience & communication • Deliver personalized, high-quality support across email, SMS, and phone • Engage with guests in a natural, human, and unscripted manner • Ensure every interaction reflects a premium, concierge-level experience • Guest issue resolution & recovery • Handle guest concerns with empathy, clarity, and sound judgment • Turn negative experiences into positive outcomes through thoughtful responses • Balance guest care with company guidelines and decision-making • Ownership & follow-through • Take full ownership of guest issues from start to resolution • Ensure timely, accurate, and thoughtful responses across all channels • Maintain strong attention to detail in all interactions • Cross-functional coordination • Collaborate with kitchen operations and internal teams to resolve issues efficiently • Help ensure smooth execution across delivery, fulfillment, and guest communication • Service excellence & continuous improvement • Uphold high standards for hospitality and professionalism • Identify opportunities to improve guest experience and internal processes • Adapt to feedback and continuously refine communication and service approach

🎯 Requirements

• Excellent written and spoken English with a natural, conversational tone (C1–C2 level required) • 3+ years of experience in customer-facing roles (hospitality, guest services, client experience, or similar) • Strong experience in high-touch service environments (hotel, airline, restaurant, concierge, luxury retail, etc.) • Demonstrated ability to think on your feet and respond effectively in real-time situations • Ability to remain calm, confident, and solution-oriented under pressure • Strong ownership mindset and accountability in handling tasks and responsibilities • Fully available to work U.S. Pacific hours, including weekends and long shifts • Bachelor’s degree preferred • **Preferred** • Experience in hospitality front-office roles (hotel front desk, concierge, flight attendant, restaurant service, etc.) • Experience supporting U.S.-based customers or brands • Experience in fast-paced, high-demand environments requiring real-time communication

🏖️ Benefits

• Competitive Compensation – We recognize your skills and experience with a great compensation package. • Regular Payday in USD – Twice per month, we send USD right to your bank account. • Work Remotely, Forever - Save on the commute and work from home, wherever that is in the world. • Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better! • Exciting Team Experiences – Think team offsites, meetups, virtual town halls, and even international paid travel. • Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people. • Global Networking - Work with top international teams across 12 countries around the world. • Mentorship, Advocacy and Support - We stay in the room and advocate for you every step of the way. • Promotions and Increases - Perform and earn more with raises, promotions, and scope-increases.