Customer Service Consultant

🕒 July 27

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 33%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ânima Educação

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2003

📚 Education

🌍 Social Impact

💰 $178.5M Post-IPO Equity - Anima Educação on 2021-11

Education • Social Impact

Ânima Educação is a Brazilian education group and living ecosystem that operates a network of higher-education institutions focused on providing multidisciplinary, quality education and generating social impact. The company presents itself as an interconnected learning organism that connects students, educators and industry partners, highlights initiatives in impact and diversity, and emphasizes technology and AI in teaching. Public materials cite a large educator base (about 14,000 educators), partnerships with industry (for example a program with Gerdau), investor relations and a portfolio of initiatives and news showcasing awards, social-impact projects, and institutional priorities such as leadership diversity and workforce development.

📋 Description

• Provide support to undergraduate students through digital channels, primarily WhatsApp and video • Ensure communication is responsive, personalized, and efficient • Answer students’ questions • Provide guidance on academic and financial processes • Support students throughout their entire journey, from enrollment through course completion

🎯 Requirements

• Completed high school education • Experience in customer service • Strong verbal and written communication skills • Empathy, patience, and a problem-solving mindset • Active listening • Teamwork • Organization and attention to detail • Education requirement: Higher education

🏖️ Benefits

• Tuition scholarships • Option to refer two people for tuition scholarships • Wellness and Quality of Life Program • TotalPass • Zenklub • ECOA – Ânima Corporate School, offering more than 100 free courses • Birthday day off • Half-day paid time off on the birthday of an employee’s child up to 16 years old • People Value Program: gift cards for educators to celebrate significant milestones in their lives, such as marriage, the birth of a child, or earning a new qualification • Medical insurance • Dental insurance • 100% remote work