Customer Service Representative

Job not on LinkedIn

🔥 1 minute ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 22%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Anywhere Talent

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2024

💼 Consulting

📦 Logistics

🎯 Recruiter

Consulting • Logistics • Recruitment

Anywhere Talent is a global recruitment hub that connects businesses with top-tier talent from around the world, specializing in virtual assistants and strategic consultants. The company focuses on making skilled professionals accessible while helping businesses scale efficiently at significantly lower costs than traditional hires. With a commitment to quality and continuous training, Anywhere Talent provides customized support and ensures that their assistants are well-vetted and aligned with the company's culture and values.

📋 Description

• Answer inbound emergency service calls in a fast-paced, high-volume support environment • Communicate calmly and professionally with distressed customers • Collect and record contact information, location, damage type, severity, and other incident details • Accurately input data into CRM/ERP systems in real time, including double/triple entry across multiple systems as required by workflow • Warm transfer calls to the appropriate department with complete context • Follow scripts, workflows, and call handling procedures • Navigate multiple software systems simultaneously while staying engaged on live calls • Serve as the first point of contact for customers experiencing water or fire damage at residential and commercial properties

🎯 Requirements

• Excellent spoken and written English (clear, neutral accent preferred) • Strong customer service and communication skills • Ability to stay calm and professional under pressure • High attention to detail and accuracy in data entry, including multi-step/double or triple entry workflows • Reliable attendance and consistent work history • Comfortable using VoIP systems and multiple tools simultaneously • Comfortable with Microsoft 365, especially Teams and Outlook • Able to handle multiple systems at once without losing accuracy or pace • Familiarity with CRMs and structured data entry workflows • Comfortable working in (or quickly learning) PSA / Proven Jobs (CRM), Trello, and Aircall / RingCentral-style phone systems • Fast learner on new systems, requiring minimal re-training • Friendly and professional phone manner • Able to work 8:00 AM – 5:00 PM, Monday–Friday • Preferred experience: call center, customer support, dispatch, or intake • Preferred experience in urgent service industries (restoration, HVAC, plumbing, etc.) • Familiarity with CRM systems and U.S. customer support

🏖️ Benefits

• Remote position • Standard schedule: 8:00 AM – 5:00 PM, Monday–Friday • Equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status

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