Senior Client Success – Delivery Manager

🕒 May 12

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $110k - $130k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

AOA

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🛍️ eCommerce

🤝 B2B

🤖 Artificial Intelligence

eCommerce • B2B • Artificial Intelligence

AOA is a creative and technology agency specializing in commerce, AI, and B2B brands. They design and build high-performing Shopify stores, manage large-scale Shopify migrations, and integrate enterprise systems (ERP, CRM, 3PL) to create unified commerce solutions. AOA also delivers strategy, design, development, optimization, and custom AI tools for mid-market to enterprise clients, and provides ongoing support and growth retainers.

📋 Description

• Own the post-sale relationship with senior client stakeholders, including CEOs, CMOs, Digital leaders, and eCommerce leaders. • When stakeholders rotate, re-onboard new decision-makers quickly to maintain momentum, context, and trust. • Support renewals and transitions by maintaining high-trust relationships and a clear value narrative. • Own monthly client health scoring across every active account and lead intervention on at-risk accounts. • Run client cadences, milestone reviews, and strategic reviews with lightweight value reporting, clear written recaps, and thoughtful conversations around cost, scope, value, and ROI. • Create a “no surprises” client experience by surfacing risks early, communicating changes proactively, and bringing options before problems land. • Run monthly sprint operations and capacity planning, allocating team capacity to client commitments and keeping sprints in balance. • Drive cross-discipline accountability across design, development, and strategy. • Manage scope additions and change orders so client commitments and team capacity stay in balance. • Lead onboarding and kickoff for every new project.

🎯 Requirements

• 3+ years in a senior client-facing delivery role at a digital design, development, marketing, or eCommerce agency. Direct agency experience is required. • 6+ years in a project management, account management, or client success role at a digital design, development, marketing, or eCommerce agency. • Demonstrated success managing multi-project client portfolios with a high degree of ownership. • Demonstrated experience navigating scope, timeline, quality, budget, or priority conversations with clients. • Strong operational discipline. You maintain clear systems for tasks, owners, decisions, due dates, dependencies, and follow-through. • Ability to balance both sides of the role: the relationship-building and communication craft of Client Success, and the operational delivery oversight of Project Management. • Strong AI fluency. You use AI tools regularly to improve the quality, speed, clarity, or consistency of your work. • Experience working with digital products, such as websites, apps, eCommerce experiences, SaaS platforms, or custom software. • Comfort using ClickUp or similar project management platforms to manage delivery operations, sprint flow, task visibility, and client reporting. • Excellent written and verbal communication. You can run a strong client meeting, write a clear recap, manage expectations thoughtfully, and adjust your tone to the moment. • US-based and available during Central Time business hours. • Strong written and spoken English.

🏖️ Benefits

• 401(k) with company matching • Health, dental, vision, and life insurance • Unlimited PTO • Every other Friday off. Our office closes, giving the team a built-in long weekend twice a month.