Senior Customer Success Manager

🕒 May 12

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Veza

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Cybersecurity • SaaS • Enterprise

Veza is a leading identity security company specializing in access management and cybersecurity. The company has developed advanced solutions like the Access Graph to visualize and control data access across all enterprise systems, enhancing productivity and security. Veza's offerings include privileged access monitoring, SaaS access security, and cloud access management. These services are designed to secure identities, manage non-human identity access, and automate identity governance. By leveraging its unique GenAI-based capabilities, Veza helps organizations reduce the risk of data breaches and ensure compliance. The platform integrates seamlessly with major cloud providers and security services to provide a comprehensive view of user and machine identities.

📋 Description

• Own a portfolio of approximately 8–10 strategic enterprise customers • Operate within a high-touch engagement model where depth of partnership is prioritized over volume • Engage regularly with CIO, CISO, and senior technology leadership • Directly influence renewal outcomes, expansion opportunities, and executive satisfaction • Support customers operating in complex, highly integrated environments • Identify material risk multiple quarters ahead of renewal cycles and drive coordinated mitigation • Establish clear success criteria and align internal execution accordingly. • Drive customers from deployment to durable operational reliance. • Orchestrate the resources required to achieve customer outcomes. • Treat each customer as a business, balancing advocacy with commercial responsibility. • Build trusted advisor relationships with CIO, CISO, and senior stakeholders. • Deliver Executive Business Reviews grounded in measurable business outcomes. • Align platform capabilities to strategic initiatives such as security posture, regulatory readiness, and operational resilience. • Guide executive decision-making through insight and credible challenge when necessary. • Build and govern multi-year Success Plans for every strategic account. • Translate product capabilities into quantified business impact. • Develop referenceable advocates through demonstrated value. • Own renewal posture across the portfolio with no late-stage surprises. • Inspect leading indicators including adoption depth, executive engagement, and realized value. • Communicate risk early with a clear mitigation strategy and path to resolution. • Bring rigor and objectivity to evaluating account health. • Proactively identify erosion signals and mobilize cross-functional teams before issues escalate. • Develop and execute disciplined recovery strategies when required. • Deliver difficult messages when necessary to protect long-term outcomes. • Maintain high forecast accuracy for assigned accounts. • Operate as the accountable leader for customer outcomes while partnering closely with Account Executives and Solution Engineers across the customer lifecycle. • Align commercial strategy with the Account Executive to support retention and expansion. • Partner with Solution Engineers on technical strategy, ensuring deployments support defined success criteria. • Lead integrated account planning across Sales, Solutions, and Customer Success. • Foster a one-team approach focused on long-term customer value rather than functional handoffs. • Coordinate Sales, Professional Services, Support, Product, and partner teams • Establish governance frameworks that drive accountability and transparency • Remove obstacles and maintain execution momentum across large programs • Operate effectively within highly matrixed customer organizations. • While execution is shared, accountability for customer outcomes remains clear.

🎯 Requirements

• 8-12+ years managing complex enterprise customers within SaaS or platform organizations • Demonstrated ownership of large, multi-threaded accounts with executive visibility • Proven experience driving renewals, expansion, and long-term customer value • Strong business and financial acumen with the ability to connect adoption to ROI • Executive-level communication skills and presence • Comfortable operating in ambiguous, high-stakes environments • Track record of proactively identifying risk and driving resolution. • Nice to Have: Experience supporting identity, security, governance, or other mission-critical enterprise platforms

🏖️ Benefits

• equity and a competitive benefits package