Senior Client Success Manager – Programmatic

🕒 May 12

🤠 Texas – Remote

🤠 Texas – Remote

💵 $80k - $95k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Zeta Global

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

💰 Post-IPO Debt on 2024-09

SaaS • Artificial Intelligence • B2B

Zeta Global is an AI-powered marketing cloud that leverages proprietary AI and trillions of consumer signals to acquire, grow, and retain customers more efficiently. The Zeta Marketing Platform (ZMP) offers a comprehensive suite of tools, including data management, customer data platforms (CDP), email service providers (ESP), and digital signal processing (DSP), to create individualized customer experiences and improve marketing outcomes. Zeta emphasizes omnichannel marketing, customer intelligence, and data-driven marketing strategies, partnering with brands, agencies, and publishers worldwide to accelerate brand growth and engagement. Their platform is designed to tackle complex marketing challenges with solutions for customer acquisition, growth, and retention through predictive AI and actionable consumer data.

📋 Description

• Own and manage 10+ active programmatic campaigns end-to-end across multiple accounts. • Lead all client communications, including status calls, QBRs, and escalations, providing clear insights and recommendations tied to business outcomes. • Serve as the technical owner of campaign execution, partnering closely with Operations to ensure campaigns are set up correctly, optimized effectively, and aligned to strategy (targeting, pacing, QA, troubleshooting). • Apply a deep understanding of DSP functionality and optimization levers to guide setup decisions, diagnose issues, and drive performance improvements. • Deliver client-ready reporting and performance insights in partnership with Analytics. • Proactively identify and support upsell, cross-sell, and renewal opportunities in collaboration with Sales. • Collaborate cross-functionally to resolve issues, drive performance, and ensure a high-quality client experience. • Partner with your Client Success Director on escalations, prioritizing fixes, communicating progress, and ensuring timely resolution.

🎯 Requirements

• 3+ years of experience in programmatic advertising, digital media, or ad-tech within Client Success, Account Management, or similar roles. • Hands-on DSP experience required, including campaign setup, optimization, and reporting. • Proven ability to independently manage multiple live campaigns and client relationships. • Strong communication skills and comfort leading client and executive-level conversations. • High attention to detail and ability to prioritize in fast-paced environments. • Strong analytical skills and comfort with Excel and performance reporting.

🏖️ Benefits

• Unlimited PTO • Excellent medical, dental, and vision coverage • Employee Equity • Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!