ServiceNow Technical Consultant – HAM

🕒 September 17

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

👻 Ghost score 11%

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Aoop Cloud Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

☁️ SaaS

💳 Fintech

💼 Consulting

SaaS • Fintech • Consulting

Aoop Cloud Solutions is a leader in digital transformation and hyperautomation, offering comprehensive solutions that enhance Total Experience (TX) for clients. The company specializes in integrating advanced technologies and services like ServiceNow, aiming to streamline processes and improve experiences for customers and employees alike. They have successfully completed over 1800 digital transformation projects, emphasizing a collaborative approach that focuses on delivering significant value and innovation to various industries.

📋 Description

• Design the solution architecture, establish processes, and implement or enhance the HAM module. • Guide clients on ITAM best practices, prioritizing the use of standard platform functionality and avoiding unnecessary customizations. • Assess asset management maturity and propose continuous improvements to the hardware lifecycle. • Structure and optimize data normalization to ensure data quality in the production environment. • Develop automations for asset lifecycle events using Flow Designer. • Implement and support hardware asset management processes on the ServiceNow platform. • Ensure the quality and reliability of CMDB data, including attributes and relationships. • Create and maintain asset inventories, adjust dependencies, and develop HAM dashboards. • Collaborate with Procurement, Finance, Security, and IT to ensure effective asset lifecycle management. • Provide technical support for ITAM, ensuring best practices, performance, and compliance.

🎯 Requirements

• Experience with ServiceNow ITAM projects. • Certifications such as CIS-HAM, CIS-SAM, CIS-Discovery, and CSA. • Knowledge of IT asset management (ITAM) governance practices. • Strong knowledge of CMDB, including governance and relationships. • Knowledge of ITIL and service management practices. • Intermediate to advanced English proficiency. • Ownership mindset and a proactive approach to delivery. • Strong communication skills for working with technical teams and clients. • Ongoing interest in learning and professional development. • Adaptability to dynamic, growing environments. • Fluency in English is a plus. • Advanced Spanish is a plus. • Postgraduate degree or MBA is a plus.

🏖️ Benefits

• Flexible Benefits: Meal voucher / food allowance. • SulAmérica Health Insurance – no co-pay and 100% employer-funded. • SulAmérica Dental Plan – 100% employer-funded. • Home Office Allowance. • Life Insurance. • Childcare Assistance. • Profit-Sharing Program (PPR). • Quality of Life and Well-Being: Wellhub (formerly Gympass). • Digital Urgent Care: 24/7 telemedicine with service within 20 minutes. • Telehealth consultations with medical specialists. • Chronic Care Management: personalized, multidisciplinary support. • Pregnancy Program: support throughout pregnancy from qualified professionals. • Nutrition Program: support for employees seeking healthier eating habits, including consultations with nutritionists. • Social Support: social workers and legal and financial guidance. • Emotional Health: check-ups, psychotherapy, and an emergency and crisis support center. • Benefits Club – Education and Career: partnerships with courses, colleges, and language schools. • Shark Academy: ongoing training and fully funded certifications. • #sharkteam: exchange of experience and knowledge with a team recognized in the market. • Aoop Lovers: gamification program where points can be exchanged for prizes.

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