ServiceNow Technical Consultant – ITOM

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Aoop Cloud Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

☁️ SaaS

💳 Fintech

SaaS • Fintech • Consulting

Aoop Cloud Solutions is a leader in digital transformation and hyperautomation, offering comprehensive solutions that enhance Total Experience (TX) for clients. The company specializes in integrating advanced technologies and services like ServiceNow, aiming to streamline processes and improve experiences for customers and employees alike. They have successfully completed over 1800 digital transformation projects, emphasizing a collaborative approach that focuses on delivering significant value and innovation to various industries.

📋 Description

• Configure ServiceNow ITOM to discover and inventory IT assets such as workstations, switches, servers, and applications on client networks; • Automate configuration management and the CMDB using ServiceNow ITOM and ITSM; • Install and configure IT monitoring using ServiceNow ITOM; • Configure ServiceNow ITOM with cloud environments such as AWS, GCP, Azure, and OCI; • Configure ServiceNow AIOps integrations with solutions such as Zabbix, Dynatrace, Datadog, Netcool, TrueSight, SolarWinds, SCCM, SCOM, and others; • Automate workloads and workflows in traditional and cloud environments using communication protocols such as SSH, PowerShell, JDBC, and APIs (REST/SOAP/other);

🎯 Requirements

• Hands-on experience configuring at least one of the following management solutions: Zabbix, Nagios, SolarWinds, SCOM, SCCM, Dynatrace, Datadog, AppDynamics, Netcool, TrueSight, Nimsoft, UIM, Tivoli, TADDM, ADDM, BMC Discovery. • Knowledge of traditional IT infrastructure and cloud environments. • Familiarity with at least one container deployment technology: Docker, Kubernetes, or OpenShift. • Familiarity with various integration architectures and protocols between systems and platforms. • Experience working on IT or cloud infrastructure automation projects and activities. • Proficiency in at least one programming/scripting language: JavaScript, Perl, Python, PowerShell, or Shell Script. • Intermediate or advanced English. • Fluent English (for work on international projects). • ITIL Foundation certification. • Previous experience with ServiceNow ITOM. • Previous experience with event centralization solutions such as Netcool Omnibus, Splunk, BMC TrueSight, or similar. • Previous experience with log centralization or streaming solutions such as Elastic Stack, Graylog, Splunk, or Kafka. • Previous experience with automation or IaC solutions such as Terraform, Ansible, Salt, SUSE Manager, Chef, or Puppet.

🏖️ Benefits

• Flexible benefits: Meal voucher / Food allowance. • SulAmérica Health Insurance - no co-pay and fully covered. • Dental plan - SulAmérica - 100% covered. • Home office allowance. • Life insurance. • Childcare assistance. • PPR (performance-based bonus / profit-sharing). • Health & wellness: Wellhub (Gympass); • Digital immediate care (24/7 telemedicine with appointments within up to 20 minutes); • Teleconsultations with medical specialists; • Chronic care management (personalized, multidisciplinary care); • Maternity program: full pregnancy support by qualified professionals; • Nutrition program: support for healthier eating and consultations with nutritionists; • Social support: social workers and legal and financial guidance; • Emotional health: check-ups, psychotherapy, and urgent/emergency support center; • Benefits club: education and career partnerships with courses, universities, and language providers. • Shark Academy: responsible for upskilling our Aoopers with continuous training and 100% funded certifications. • #sharkteam: knowledge and experience exchange with a market-leading team. • Aoop Lovers: gamification program where, besides having fun and interacting, you can redeem earned points for amazing prizes.