Digital Services Administrator

🕒 May 12

🤠 Texas – Remote

🤠 Texas – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🖥️ Administration

🚫👨‍🎓 No degree required

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A+ Federal Credit Union

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1949

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

A+ Federal Credit Union is a member-focused financial institution that offers a wide range of banking services including checking and savings accounts, loans, and investment options. With the goal of building stronger communities, A+ FCU engages in various community support initiatives and provides educational resources for financial literacy. They prioritize member benefits and offer tools such as online banking and mobile apps to enhance the banking experience.

📋 Description

• Respond to secure messages submitted by members through an online portal in a professional and courteous manner. • Review and process all Risk Fraud Analytics Suspects (RFA). • Answer all incoming calls from the contact center, branches, and other departments related to eService situations. • Review checks submitted through ATM and mobile deposits to determine check negotiability. • Assist business members with cash management set up and processes including ACH and wire transfers. • Maintain bill pay database for all memberships. • Assist with monthly reporting and analytics.

🎯 Requirements

• High school diploma or G.E.D equivalent required. • One year financial institution experience required. • One year direct customer service or eService experience highly preferred. • Ability to communicate effectively and frequently verbally and in writing to members and employees using a variety of platforms. • Ability to handle sensitive information with discretion, professionalism, and sound judgment. • Excellent organizational skills, including the ability to manage competing priorities and track deadlines. • Intermediate-level knowledge in Microsoft Office applications.