Support Consultant III

🕒 May 11

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Appficiency Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏢 Enterprise

🤝 B2B

Enterprise • B2B

Appficiency Inc. is an enterprise technology consulting firm that specializes in implementing, customizing, and integrating Oracle NetSuite, Salesforce, and other enterprise platforms to modernize finance, operations, and project-based business processes. They provide services including NetSuite implementations, project rescue, custom development, integrations, strategic consulting, AI enablement, and ongoing support, with deep industry expertise across construction, manufacturing, distribution, professional services, and other project-driven sectors. Appficiency positions itself as a trusted B2B partner for enterprise transformation, emphasizing measurable outcomes, industry-specific solutions, and AI-enabled strategies.

📋 Description

• Own and manage client support requests, from troubleshooting and reporting to configuration changes and system enhancements. • Resolve support tickets across core NetSuite modules (Finance, CRM, Projects, etc.) with accuracy and timeliness. • Partner with Senior Consultants and cross-functional teams to escalate, solution, and implement more complex client needs. • Collaborate with internal delivery teams to ensure consistent, high-quality service across all client engagements. • Learn and apply Appficiency’s methodology for support and consulting delivery, ensuring alignment with best practices. • Provide timely, professional communication with clients, meeting SLA commitments and maintaining high satisfaction scores. • Document all issues, actions, and resolutions in the support system to build a robust knowledge base. • Contribute to solutioning sessions, testing, validation, and deployment of NetSuite configuration changes and enhancements. • Support the development of internal documentation, process improvements, and client-facing resources. • Proactively monitor and prioritize tickets, balancing urgency, impact, and client expectations.

🎯 Requirements

• Bachelor’s degree in Business, Information Systems, or a related field (or equivalent experience). • 3–4 years of professional experience in a NetSuite support, consulting, or administrator role. • Solid understanding of core NetSuite modules (Finance, CRM, Projects, etc.). • Strong analytical, troubleshooting, and problem-solving skills, with the ability to translate technical findings into client-friendly solutions. • Excellent written and verbal communication skills, able to convey technical concepts clearly to non-technical audiences. • Ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment. • Familiarity with SaaS or cloud-based applications; prior managed services or customer support experience is highly valued. • Experience using ticketing tools such as Zendesk, Jira, or ServiceNow. • Exposure to SuiteAnalytics, Saved Searches, Workflows, or scripting is an asset. • NetSuite certifications (Administrator or SuiteFoundation) strongly preferred. • Expert level support services for NetSuite preferably with enterprise accounts.

🏖️ Benefits

• Professional development opportunities • Flexible working arrangements