VP, Customer Growth, Retention

🕒 February 18

🇺🇸 United States – Remote

💵 $190k - $215k / year

⏰ Full Time

🔴 Lead

📈 Growth Marketing

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Arcadia

WebsiteLinkedInAll Job Openings

201 - 500 employees

💰 $29.5M Venture Round on 2020-01

Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.

📋 Description

• Lead enterprise-level customer value realization and strategic growth initiatives across Arcadia’s largest accounts • Partner closely with Customer Success leaders to identify customer goals, risks, and expansion pathways • Develop and operationalize a customer strategic growth methodology aligned to value-based care models • Conduct executive-level customer engagements to uncover strategic priorities and adoption barriers • Translate customer strategies into platform adoption roadmaps and measurable value outcomes • Collaborate with Sales/Growth to shape expansion opportunities, build business cases, and support executive negotiations • Serve as an internal expert on value-based care trends, healthcare analytics, and enterprise customer challenges • Track, measure, and communicate realized customer value across the portfolio • Represent the customer voice internally to influence product, service, and go-to-market strategy

🎯 Requirements

• Bachelor’s degree required; master's degree in healthcare, business, analytics, or related field strongly preferred • 12+ years of experience in enterprise customer growth, strategic account leadership, or healthcare SaaS • Proven success driving retention and expansion within complex, multi-stakeholder enterprise environments • Deep experience in value-based care, healthcare analytics, population health, or payer–provider ecosystems • Demonstrated ability to influence C-suite executives and senior customer stakeholders • Track record of supporting or closing multi-year, multi-million-dollar enterprise agreements • Exceptional executive presence and communication skills • Strong business case development, ROI modeling, and value storytelling capabilities • Highly collaborative, cross-functional leadership style • Entrepreneurial mindset with comfort operating in ambiguity • Ability to balance strategic vision with operational execution

🏖️ Benefits

• Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care • Opportunity to help solve healthcare’s toughest challenges through value-based care • A high-impact leadership role shaping Arcadia’s Client Value Office • Close partnership with executive leadership across Growth, Customer Success, and Product • Exposure to complex, enterprise-scale customer challenges with real-world impact • A flexible, remote friendly company with personality and heart • Employee driven programs and initiatives for personal and professional development • Become a member of the talented, energized, diverse and purpose-driven Arcadian Community