Onboarding Manager

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Archy

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

🔥 Funding within the last year

💰 $20M Series B - Archy on 2025-10

Healthcare • SaaS • Artificial Intelligence

Archy is a dental practice management software platform that uses AI-powered "agents" to automate administrative and clinical workflows across a dental practice. It offers modules for revenue posting/payments (Archy Revenue), automated clinical scribing (Archy Scribe), live practice insights (Archy Intelligence/Insight), insurance verification, and patient communication (Archy Connect). Archy positions itself as an all-in-one, AI-first replacement for multiple dental systems, aimed at saving practices time and accelerating collections; site metrics claim 4. 3M patients served, 2. 5M claims created, 32,000+ active users, and 60M images processed.

📋 Description

• Deeply understand the business goals and focus of each dental practice to ensure they are set up for long-term success. • Provide support and guidance on account setup, addressing both dental operation questions and general technical inquiries. • Support dental practices with setting up new systems that integrate with Archy, including imaging software on X-ray and pano machines, e-prescribe software, and text messaging services. • Conduct live virtual training sessions with each dental practice’s staff to showcase Archy’s capabilities and answer questions from their team members. • Partner closely with the Sales team and each practice to ensure onboarding is completed within the target timeframe, meeting monthly revenue goals. • Ensure each practice completes its onboarding within the desired timeframe to guarantee future success with the Archy platform. • Collaborate with other Archy team members to ensure practice questions and concerns are addressed promptly. • Investigate potential technical problems with migrated data by troubleshooting with the practice and proactively seeking solutions. • Contribute to internal and external documentation by adding new information and updating best practices as you learn from each implementation.

🎯 Requirements

• Experience in the healthcare industry (dental industry preferred). • Experience in the SaaS industry (healthcare or dental SaaS preferred). • Experience engaging with high-level practice owners and an understanding of the intricacies of running a dental practice. • Leverages AI tools and automation in everyday work to move faster, improve outcomes, and continuously raise the bar on how we operate. • Demonstrated business acumen with the ability to understand customer needs, articulate value, and influence stakeholders. • Proven track record of proactively guiding customers through a technical onboarding process. • Exceptional communication skills with the ability to foster positive relationships and identify the root cause of customer inquiries. • Basic technical background to diagnose initial concerns (e.g., troubleshooting browsers, hardware connections, and computer peripherals). • Strong sense of accountability and exceptional personal organization.

🏖️ Benefits

• Competitive salary and equity (some roles may be eligible for performance-based incentives or bonuses) • Health, dental, and vision insurance • 401(k) plan • Flexible vacation policy • Remote-friendly culture