Customer Onboarding Consultant

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Business Process Outsourcing

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

💼 Consulting

B2B • Consulting

Business Process Outsourcing (Virtualite Business Process Outsourcing Services) is a U. S. -based professional solutions provider that helps entrepreneurs and organizations streamline operations through virtual support and digital process management. The company focuses on reliability, productivity, and innovation to help clients scale while maintaining quality and consistency. It operates an in-house team of approximately 20–25 W2 salaried employees and emphasizes building a skilled, dedicated workforce to deliver long-term client success.

📋 Description

• Welcome new customers and guide them through onboarding steps from start to finish • Lead onboarding calls and virtual meetings to confirm needs, expectations, and timelines • Collect key information and ensure documentation is completed accurately • Identify early expansion or upsell opportunities during onboarding • Maintain detailed notes and progress tracking in CRM tools

🎯 Requirements

• Experience in onboarding, customer success, or account management is a plus but not required • Strong communication skills and a professional, client-first approach • Organized, dependable, and comfortable managing multiple accounts at once • Ability to work independently in a remote environment • Tech-savvy and comfortable using CRM systems and virtual tools • Motivated by goals and committed to delivering an excellent customer experience

🏖️ Benefits

• Competitive compensation with performance-based incentives • Benefits including medical, dental, vision, 401(k), and paid time off • Fully remote, work-from-home flexibility • Ongoing training and leadership support • Growth opportunities within a scaling organization