Client Onboarding Specialist

Job not on LinkedIn

🔥 2 hours ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚀 Onboarding Specialist

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DataPhone

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🤝 B2B

👥 HR Tech

🎯 Recruiter

B2B • HR Tech • Recruitment

DataPhone is a developer staff-augmentation and managed engineering-teams provider that connects businesses with pre-vetted software engineers and designers. The company offers end-to-end delivery — from sourcing and technical screening to contracts, compliance, and ongoing performance management — positioning itself as an extension of client engineering teams. Services highlighted include frontend, backend, full‑stack, DevOps & cloud, QA & testing, and UI/UX design, with claims of fast time-to-hire, high client satisfaction (around 4. 8/5), and strong retention metrics. DataPhone targets startups to enterprises seeking flexible, scalable engineering capacity and emphasizes culture fit, compliance, and measurable delivery through dashboards and regular reporting.

📋 Description

• Manage the end-to-end onboarding process for new clients. • Conduct onboarding sessions and technical training for customers. • Configure, deploy, and support IT systems, software, and services. • Provide Level 1 and Level 2 technical support to clients. • Troubleshoot hardware, software, network, and application-related issues. • Assist clients with account setup, system integrations, and user provisioning. • Coordinate with internal technical teams to resolve escalated issues. • Create and maintain onboarding documentation, knowledge base articles, and SOPs. • Monitor onboarding progress and ensure successful client adoption. • Maintain high customer satisfaction through effective communication and timely issue resolution.

🎯 Requirements

• 2+ years of experience supporting client onboarding, helpdesk, or IT services environments. • Experience in client onboarding. • Strong understanding of Windows, Microsoft 365, and networking fundamentals. • Experience supporting end-users in a managed services (MSP) or IT services environment. • Excellent troubleshooting and problem-solving skills across hardware, software, network, and application issues. • Strong verbal and written communication skills in English. • Experience delivering technical training to clients. • Experience with ticketing systems, CRM platforms, and remote support tools. • Relevant IT certifications, such as CompTIA A+, Network+, or Microsoft certifications, are a plus.