Customer Success Operations Specialist

🔥 13 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Arctic Wolf

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

The cybersecurity industry has an effectiveness problem. Every year new technologies, vendors, and solutions emerge, and yet despite this constant innovation we continue to see high profile breaches in the headlines. All organizations know they need better security, but the dizzying array of options leave resource-constrained IT and security leaders wondering how to proceed. At Arctic Wolf, our mission is to End Cyber Risk through effective security operations. To achieve this, we believe that organizations must do three key things:

📋 Description

• Support Customer Success team by managing contract cycle and building renewal quotes • Ensure deal structure is in alignment with the contracted subscriptions to be renewed • Respond to CSM inquiries related to quotes, orders, and invoices • Follow up as required to manage process through booking of renewal, including order processing as needed • Verify that data from contracts is aligned to financial models and that appropriate approvals are in place • Serve as a data steward for accurate partner, prospect, and customer data within Salesforce • Support various aspects of the quote-to-cash cycle as needed, including opportunity creation and order management • Support sales teams by creating renewal quotes, supporting sales representatives, and maintaining data accuracy • Work cross-functionally with Sales, Manufacturing, Channel, Operations, and Billing teams

🎯 Requirements

• 4 or more years’ experience in sales operations • Salesforce.com experience required • Prior experience working with quoting, subscriptions and contracts • Prior experience working with channel partners a plus • Undergraduate degree from an accredited university • Excellent verbal/written communication skills • Motivated, organized, self-starter • Process and quality oriented with attention to detail • Working hours: 2:00 PM to 11:00 PM • Background checks are required • May require authorization to receive software or technology controlled under U.S. export control laws and regulations

🏖️ Benefits

• Equity for all employees • Flexible annual leave, paid holidays and volunteer days • Comprehensive private benefits plan including medical insurance for you and your family • Life insurance (3x compensation) • Personal accident insurance • Fertility support • Paid parental leave • Employee Assistance Program