Customer Service, Part-time, 20 h/week

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Aretus

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1995

🛒 Retail

🛍️ eCommerce

👥 B2C

Retail • eCommerce • B2C

Aretus is a consumer outdoor gear company that designs and sells a quick-setup pop-up tent called the Aretus Eagle Tent. The tent is aimed at campers and hikers who value fast assembly (under 60 seconds) and rapid pack-down (under 2 minutes), and features a 3000 mm waterproof rating, a raised floor, space for 3–4 people with gear, two entrances with vestibules and mosquito nets, and a convertible inner tent that doubles as a beach shelter. Founded by Aaron and Niklas, the brand focuses on practical, well-engineered features and sells through channels such as Amazon.

📋 Description

• Customer support: You are the point of contact for our German-speaking customers via phone (inbound only) and email. • Amazon communication: You respond to buyer inquiries on Amazon and handle reviews. • Advice: You assist with questions about products, orders and returns. • Ticketing system: You process requests accurately in the ticketing system and document them transparently. • Technical support: You handle warranty, repair and complaint requests. • Spare parts: You clarify and order required spare parts. • Coordination: You maintain regular communication with the logistics, returns and order processing teams.

🎯 Requirements

• Mandatory – customer service experience: You have several years of experience in customer service, ideally in a senior role or as a team lead. • Entry-level applicants, career changers or students without customer service experience are not suitable for this role — we are looking for someone who already has solid hands-on expertise. • Returnees (re-entering the workforce) are explicitly welcome. • Communication: You are friendly, patient and confident on the phone. • Language: German at native level, spoken and written. • Independent working style: You work reliably and on your own initiative. • Technical affinity: Confident use of laptop, smartphone and common tools (Office, ticketing system, browser). • Experience in customer service for technical products is a clear plus. • Residence preferably in Germany.

🏖️ Benefits

• 100% remote – location-independent work from anywhere in Germany • Flexible scheduling – you plan your weekly hours in a rhythm that suits your life • Reliable structures – fixed contacts, clear processes, no chaos • Fair compensation with a bonus system • Steep learning curve with responsibility from day one • Prospect of long-term cooperation • Free use of our fitness equipment • A dynamic team of colleagues without a 9-to-5 mentality, but with respect for others' time • Our philosophy: “Hire for Attitude – Train for Skills”