Bilingual Clinical Support Specialist – Temp-to-Hire

🕒 February 10

🏄 California – Remote

🏄 California – Remote

💵 $17 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Arine

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

Healthcare Insurance • Artificial Intelligence • SaaS

Arine is a healthcare technology company that specializes in improving health outcomes through medication optimization. By leveraging artificial intelligence, Arine helps health plans and providers improve care quality and reduce costs. The company offers a suite of solutions including LUMINATE, RESONATE, and ELEVATE, which focus on high-risk solutions, prescriber analytics, and quality improvement in medication therapy management. Arine's AI-powered platform identifies patients at risk of medication-related problems, offering tailored interventions to improve adherence and clinical outcomes. The company has a proven track record of reducing hospitalizations and healthcare costs while achieving high star ratings for quality measures.

📋 Description

• Engaging patients over the phone to deliver Arine's services on behalf of their health plan, including explaining clinical programs and benefits • Identifying potential medication-related and health-related issues and escalating them to the pharmacist • Obtaining provider contact information to facilitate the delivery of clinical interventions • Obtaining patient information required for clinical interventions • Answering phone calls from patients, providers, and pharmacies and responding to inquiries professionally • Accurate record keeping in Arine's software platform • Participating in process improvement meetings and team meetings to optimize workflows • Following up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns • Preparing and mailing patient educational materials and other necessary items as needed • Scheduling patients for telephonic or videoconference appointments with clinical pharmacists • Assisting with obtaining referrals and authorizations • Undertaking other assigned projects

🎯 Requirements

• A Bachelor's degree in Health Sciences or a related field or a healthcare background with certification (e.g., Pharmacy Technician, Certified Medical Assistant - NCMA/RMA/CMA, Behavioral Health Technician) • Bilingual fluency in English and either Spanish, Mandarin / Cantonese or Vietnamese. Must be comfortable speaking to patients in that language regarding their medications and healthcare • Ability to prioritize effectively and work in a fast-paced environment • Knowledge of basic medical terminology and medication names (brand and generic) • Excellent written and oral communication skills • Strong computer skills, including proficiency in the Microsoft 365 and Google Workspace • A team player mindset with the ability to work independently • Ability to work 40 hours/week (Monday-Saturday up to 6pm Pacific Time)

🏖️ Benefits

• full benefits starting from day one