Director, Business Systems

🕒 May 3

🇺🇸 United States – Remote

💵 $173.8k - $217.2k / year

⏰ Full Time

🔴 Lead

⚙️ Business Operations

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Armada

WebsiteLinkedInAll Job Openings

51 - 200 employees

📡 Telecommunications

🤖 Artificial Intelligence

🏢 Enterprise

💰 $47.3M Series A on 2023-12

Telecommunications • Artificial Intelligence • Enterprise

Armada is a company focused on enhancing connectivity and data management in remote environments through advanced technology solutions. With products such as Connect, Edge, and OpsAI, Armada enables seamless connectivity, robust data infrastructure, and real-world AI applications to address critical challenges in industries like oil and gas, public sector, manufacturing, mining, logistics, and telecommunications. The company leverages partnerships and technology like SpaceX/Starlink to bring digital solutions to over 40 countries. Armada's mission is to bridge the digital divide by offering innovative connectivity and compute solutions tailored for the most challenging environments.

📋 Description

• Own the multi-year vision and roadmap for Armada’s enterprise application ecosystem (e.g., ERP/Finance, CRM & GTM stack, HRIS, and adjacent tools for billing, procurement, support, and business operations). • Run Business Systems like a product: define outcomes, prioritize ruthlessly, and deliver measurable improvements in cycle time, data quality, and user experience. • Ensure system design supports clean, auditable processes and reduces operational overhead. • Define and govern how systems connect—APIs, iPaaS, middleware, data warehouse/lakehouse patterns, and master data management. • Partner with data/engineering teams to enable trustworthy reporting and analytics, with clear definitions for core objects (customer, product, asset, subscription, employee, etc.). • Identify opportunities to eliminate manual work with automation (workflows, orchestration, document processing, approvals, self-service). • Where appropriate, enable AI-assisted internal workflows (e.g., routing, summarization, exception handling, reconciliation support, employee self-service), while maintaining strong security and governance. • Establish the operating model: intake, prioritization, documentation standards, testing, release/change management, training, and post-launch support. • Own system controls: role-based access, audit trails, segregation of duties, and data protection practices. • Partner with security/compliance stakeholders to support audits and future readiness (e.g., SOC 2 / SOX-aligned controls as needed). • Manage vendor relationships, contract renewals, tool rationalization, and licensing strategy. • Drive cost-effective platform decisions without sacrificing scalability or security. • Build and lead a high-impact Business Systems team. • Coach and develop the team, set clear expectations, and create a culture of high ownership, strong partnership, and pragmatic execution.

🎯 Requirements

• 10+ years in Business Systems, Enterprise Applications, or related roles with increasing scope and ownership. • Demonstrated experience owning and scaling core systems across multiple functions (Finance, GTM, People, Operations). • Strong hands-on understanding of enterprise platforms such as: CRM (e.g., Salesforce, HubSpot), ERP/Finance (e.g., NetSuite, SAP, Oracle), HRIS/ATS (e.g., Workday, Rippling, Greenhouse). • Proven track record delivering cross-functional programs: implementations, integrations, process redesign, and adoption at speed. • Solid integration and data fluency (APIs, iPaaS like Workato/Boomi/MuleSoft, data quality concepts, reporting needs). • Strong change management instincts: you can bring stakeholders along, drive adoption, and create durable operating habits. • Excellent executive communication and stakeholder management—able to translate between business outcomes and technical implementation.

🏖️ Benefits

• Competitive base salary and equity • Medical, dental, and vision (subsidized cost) • Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA) • Retirement plan options, including 401(k) and Roth 401(k) • Unlimited paid time off (PTO) • 14 paid company holidays per year