Account Manager – Customer Success

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ARVO

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2017

🎯 Recruiter

🤝 B2B

🏢 Enterprise

Recruitment • B2B • Enterprise

ARVO is a recruitment agency that specializes in placing world-class talent into high-growth, founder-led companies. They are dedicated to finding candidates who align with their clients’ company culture, ensuring strong team dynamics and high retention rates. ARVO prides itself on consistent and transparent communication, and their extensive industry knowledge allows them to alleviate the pressure on companies, making the hiring process more efficient and effective.

📋 Description

• Manage the complete client lifecycle, including onboarding, training, account management, renewals, and upselling activities. • Coordinate the transition of new clients from the sales team and oversee successful onboarding and implementation processes. • Facilitate device deployment and guide healthcare providers through setup and training requirements. • Maintain regular communication with clients to strengthen relationships, provide support, and reinforce return on investment. • Identify opportunities to expand existing accounts and increase customer lifetime value. • Drive subscription renewals and support ongoing revenue growth initiatives. • Troubleshoot client concerns and collaborate with internal teams to ensure timely resolution of issues. • Deliver exceptional customer service and contribute to the continuous improvement of client engagement strategies and processes. • Maintain accurate client records and activity tracking within CRM systems. • Monitor account performance metrics and proactively address potential churn risks.

🎯 Requirements

• Minimum of 2 years' experience in account management, client success, sales, customer success, or project management roles. • Demonstrated success in managing client relationships and achieving retention and growth targets. • Experience within subscription-based business models such as SaaS, healthcare technology, or medical devices would be advantageous. • Strong understanding of customer success metrics including renewals, churn, monthly recurring revenue (MRR), and customer lifetime value (LTV). • Experience using CRM platforms such as Salesforce, Monday.com, or similar systems. • Excellent communication and relationship-building skills with the ability to engage confidently with healthcare professionals and decision-makers. • Strong organisational and time management skills with the ability to manage multiple accounts simultaneously. • Commercially minded with the ability to identify and convert growth opportunities within existing accounts. • Passion for healthcare innovation and technology.