Bookings & Account Manager

🕒 July 6

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Remote Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Remote Recruitment is a recruitment company specializing in helping businesses hire skilled professionals remotely, with a focus on talent from South Africa. They offer cost-effective recruitment services that cover a wide range of job titles, from entry-level to C-suite positions. Remote Recruitment provides companies with the opportunity to save significantly on hiring costs, offering free replacements for up to 12 months. They handle all payroll, HR, and legal matters associated with hired talent, ensuring a seamless recruitment process. Their services are designed to bridge skill gaps and optimize hiring budgets for business growth.

📋 Description

• Act as the primary point of contact for a portfolio of letting agents, developers, and landlords. • Build and maintain strong professional relationships to ensure the company remains the preferred service provider. • Identify opportunities to upsell additional services such as carpet cleaning, oven valeting, and specialist construction cleaning. • Conduct regular client check-ins and account reviews to maintain satisfaction and identify upcoming projects. • Maintain accurate client records and communication logs within the CRM system. • Manage incoming enquiries via shared inboxes and booking platforms with professionalism and prompt responses. • Prepare tailored quotations for prospective and existing clients. • Follow up on quotations using a consultative approach to maximise conversion rates. • Manage scheduling and job details within the ServiceM8 job management system. • Ensure all booking information is accurate and properly coordinated with operational teams. • Build and maintain professional relationships through LinkedIn engagement. • Share company achievements and industry insights to maintain visibility with clients. • Conduct targeted outreach to potential high-value property agents and developers. • Generate invoices for completed projects within your portfolio. • Assist with tracking departmental performance and project profitability. • Coordinate with team leaders to ensure crews have accurate job information and resources. • Resolve scheduling or operational challenges to maintain service delivery standards.

🎯 Requirements

• Previous experience in sales, account management, bookings coordination, or client services. • Strong relationship-building and communication skills. • Ability to identify upselling opportunities and deliver consultative sales conversations. • Excellent organisational skills with the ability to manage multiple bookings and client requests simultaneously. • Experience working with CRM systems or job management platforms (ServiceM8 experience is advantageous). • Professional confidence communicating with property professionals and business clients. • Strong problem-solving skills and ability to manage scheduling changes calmly. • Reliable laptop/computer and stable high-speed internet connection. • Comfortable using LinkedIn for professional networking and client engagement.