Client Relations Specialist – Leadership Team

Job not on LinkedIn

🔥 12 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ascension Business Solutions LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

Ascension Business Solutions LLC is a provider of virtual assistant services that specialize in supporting home care agencies and healthcare organizations with administrative operations. They offer recruiter, scheduler, intake coordinator, virtual receptionist, after-hours/on-call support, and data migration services, emphasizing cost savings (50–60%), HIPAA-compliant data security, and tailored onboarding and training. Their services are positioned to reduce administrative burden, improve operational efficiency, and allow clients to focus on patient care.

📋 Description

• Serve as the primary liaison between clients and Ascension Business Solutions teams • Schedule and facilitate regular client check-in meetings • Keep clients informed about service updates, operational changes, and new initiatives • Maintain proactive communication with clients via email and scheduled meetings • Monitor the Match List and follow up on missing RFII submissions • Coordinate smooth onboarding transitions with internal teams • Participate in Meet & Greet sessions and support onboarding between clients and assigned VAs • Mediate communication between clients and assigned team members regarding performance or communication concerns • Identify operational or service issues and propose actionable solutions • Escalate unresolved concerns to senior leadership with proper documentation and context • Oversee active client relationships to ensure service continuity and satisfaction • Gather client feedback and collaborate on improvements • Identify relationship risks and proactively work toward resolution • Maintain accurate records of client interactions, service updates, and concerns • Record and update Client End of Service dates in the ABS Calendar • Prepare and send Termination Notices when required • Generate and distribute daily and weekly operational reports related to client accounts • Collaborate with Operations, Recruitment, Training, and Leadership teams • Coordinate internal responses to client escalations and service requests

🎯 Requirements

• Strong communication, problem-solving, and organizational skills • Ability to serve as the primary point of contact for client communication • Ability to proactively manage client relationships and address concerns • Ability to coordinate service updates and escalate operational issues when necessary • Ability to schedule and facilitate regular client check-in meetings • Ability to monitor the Match List and follow up with clients who have signed agreements but have not submitted their RFII (Role & Function Information Intake) • Ability to coordinate onboarding transitions with internal teams • Ability to participate in Meet & Greet sessions and support onboarding between clients and assigned VAs • Ability to mediate communication when performance or communication concerns arise • Ability to identify operational or service issues and propose actionable solutions • Ability to maintain accurate client documentation and operational records • Ability to generate and distribute daily and weekly operational reports • Ability to complete the application form with a Vocaroo introduction link, updated resume, device specifications screenshot, and internet speed test result

🏖️ Benefits

• Paid training and structured onboarding • Fully remote work setup • Company-issued laptop and noise-canceling headset • HMO health coverage (subject to eligibility guidelines) • Paid Time Off (PTO) • Performance-based annual salary increases • Additional bonuses available after 6 months of tenure • Long-term employment opportunity supporting stability, growth, and professional development