Knowledge Manager

October 21

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Ashby

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Ashby helps scaling companies achieve their ambitious growth targets. With Ashby, teams of all sizes can run a fast and efficient hiring process. Trusted by companies including Opendoor, Figma, Notion, Deel and Modern Treasury.

51 - 200 employees

📋 Description

• As our Knowledge Manager, you'll be at the helm of our documentation strategy and execution. • In addition to creating customer-facing technical content, you will take ownership of our existing documentation program and improve upon it. • You will be the owner of our customer-facing Help Center, and partner with internal stakeholders to maintain excellence in our internal-facing Knowledge Base. • You'll work from within our Customer Success Department and assist in driving self-service solutions for customers seeking assistance. • Collaborate with Support, Product, and Marketing to keep content in sync with new features, common questions, and high-impact workflows. • Advocate for knowledge sharing across the company, championing best practices and alignment with frameworks like Knowledge-Centered Service (KCS).

🎯 Requirements

• 4+ years in technical writing and documentation management experience, preferably in the B2B SaaS domain. Certification in knowledge management (e.g., CKM, KM Institute Certification) is a plus. • You’ve maintained a knowledge base, instrumented article analytics, used feedback or search logs to drive content prioritization. • Beyond writing, you’ve built governance, content lifecycle workflows, contributor management, versioning, and processes to scale across large repositories of knowledge content. • You have a proven track record of working in tandem with teams like Marketing, Product, and Operations, ensuring that documentation remains synchronized with product evolutions. • Identify bottlenecks and implement process improvements for content creation and management.

🏖️ Benefits

• Competitive compensation is offered. • 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable. • Unlimited PTO with four weeks is recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅 • Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise. • Generous equipment, software, and office furniture budget. Get what you need to be happy and productive! • $100/month education budget with more expensive items (like conferences) covered with manager approval.