Aspire Software
SaaS • Enterprise • B2B
Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved.
Customer Success Onboarding Specialist
Job not on LinkedIn
November 20
Aspire Software
SaaS • Enterprise • B2B
Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved.
📋 Description
• Serve as the primary point of contact for new UK and Irish customers during onboarding. • Coordinate all steps of the onboarding process, including account setup, integration with booking and POS systems, and configuration of Sadie’s voice features. • Conduct virtual onboarding sessions and training calls with restaurant managers and staff. • Partner with internal teams (Sales, Support, Product) to ensure a seamless handoff and consistent communication throughout the customer journey. • Track and manage onboarding timelines, ensuring milestones and go-live targets are met. • Monitor customer adoption during the early stages to proactively address any setup or training challenges. • Document key onboarding insights and recommend process improvements to enhance the customer experience.
🎯 Requirements
• 2+ years of experience in onboarding, implementation, or customer success — ideally within SaaS, hospitality tech, or a related sector. • Excellent communication and relationship-building skills. • Strong organisational abilities and attention to detail — you can manage multiple onboarding projects simultaneously. • A problem-solving mindset and comfort navigating technical integrations. • Familiarity with restaurant operations, booking systems, or POS platforms is a plus. • Based in Ireland with the ability to work UK business hours and occasionally travel if required.
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