Managing Director – Enterprise Software

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Aspire Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🏢 Enterprise

🤝 B2B

SaaS • Enterprise • B2B

Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved.

📋 Description

• Drive all departments in the company, engaging and inspiring people, developing leadership, and ensuring a good cultural corporate environment. • Review, redesign, streamline and implement internal processes and/or tools. • Drive and lead the business transformation, bringing innovation to the table, engaging people, and managing the changes promoted. • Drive the sales team to increase new customer acquisitions and expand sales to existing clients. • Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development. • Negotiate contracts and business models with enterprise companies. • Execute an effective, long-term customer success program for clients. • Implement and maintain client support initiatives. • Facilitate both in-house and client training sessions. • Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution. • Coordinate the administration of annual customer satisfaction surveys and other communication tools. • Ensure clear product roadmaps are established, followed, and adapted to meet market needs. • Balance investment in R&D with maintenance efforts to maximize new customer growth and retain existing clients while maintaining efficient Customer Care and R&D operations. • Track Product Manager prioritization of R&D tasks, ensuring they are entered into the corporate system and executed by software developers. • Facilitate the growth of Product Managers by aligning their activities with job descriptions. • Review with Senior Management and the team annual, quarterly, and monthly revenue results/forecasts and costs. • Participate in the development of internal department policies and programs to support quality and growth.

🎯 Requirements

• Bachelor’s degree or equivalent, preferably in a technical or business discipline, MBA, or advanced degree, a plus. • 10+ years of direct cross-functional team management experience and P&L management. • 5+ years of executive-level experience in a vertical market software company. • Experience working in either a Software or Technology business as a COO, Managing Director or CEO. • Broad financial acumen across the organization (e.g., managing a P&L, understanding financial documents, business intelligence, FP&A processes, etc.). • Ability to structure, analyze, and solve complex business problems, as well as deliver impact against concrete business goals. • Excellent Leadership, communication, and organizational skills. • Energy person with positive attitude. • Quick learner, with excellent analytical and problem-solving skills. • A 'roll up the sleeves' attitude towards problem-solving. • Goal-oriented with comfort in setting measurable goals for others and him/herself. • Comfortable working independently as well as in a team. • Ability and willingness to create change, passion for continuous improvement. • 30% travel required for internal and customer meetings.