Customer Support Associate – German

Job not on LinkedIn

🔥 6 hours ago

🇳🇱 Netherlands – Remote

💵 €51k - €58k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Assent

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2010

📦 Logistics

🏭 Manufacturing

💼 Consulting

💰 $350M Series D on 2022-01

Logistics • Manufacturing • Consulting

Assent is a leading provider of supply chain sustainability management solutions aimed at helping manufacturers comply with product compliance regulations. Their platform offers automated solutions for product compliance, ESG (Environmental, Social, Governance), and trade compliance, facilitating transparency and risk management within complex supply chains. By leveraging data and industry expertise, Assent enables clients to mitigate risks related to compliance and enhance operational efficiency.

📋 Description

• Report to the Manager, Supplier Support • Obtain declarations and other important information from non-responsive suppliers in clients’ supply chains • Communicate with suppliers through emails, chats, and conference calls • Gather compliance information and assist with compliance requests • Confirm the quality of supplier documents • Support top-tier suppliers in responding to compliance requests • Troubleshoot supplier compliance requests and provide a positive experience • Engage unresponsive suppliers through supplier education and webinar invitations • Provide language support for internal translations, webinars, and prospect calls with Sales • Collaborate with the Program Success team on approaches for new customers, client campaigns, and supplier issues • Validate and ensure quality assurance for supplier compliance data • Act as a peer mentor to Supplier Support Agents as required

🎯 Requirements

• Excellent verbal and written communication skills, primarily in English • Proficiency in additional languages such as German may be required • Bachelor’s Degree/Higher diploma from a recognized learning institution • 1-2 years related work experience, such as administration, reporting, research and data, supplier/customer support, or call centres • Solid ability to manage time effectively and juggle multiple priorities • Computer proficiency using MS Office Suite and Google Applications • Ability to leverage all functions proactively and efficiently • Self-starter with excellent time management skills • Ability to adhere to assigned deadlines • Solutions-first attitude and proactive supplier engagement • Ability to build productive working relationships internally and externally

🏖️ Benefits

• Vacation time that increases with tenure • Comprehensive benefits packages • Life leave days • Corporate bonus program • Retirement savings options • Flexible work options • Volunteer days • Corporate giving initiatives • Professional development days available from the start • Interview and selection process assistance or accommodation • AI-supported recruitment process with human final hiring decisions