Assistantly
HR Tech • Recruitment • Enterprise
Assistantly is a company that specializes in providing top-tier virtual and executive assistants to businesses looking for efficient and cost-effective solutions. The company offers a wide range of services including administration, marketing, operations, finance, and client success, providing a substantial cost saving to clients. Assistantly focuses on easing the hiring, onboarding, managing, and retaining of highly skilled assistants by offering fully-managed and scalable plans with a fixed monthly rate. Their unique selling point is the provision of highly qualified "unicorn" assistants who are trained for efficiency and come with a dedicated success team, ensuring the best possible match for their clients' needs. Trusted by over 500 fast-growing companies worldwide, Assistantly's main goal is to help businesses grow faster and more effectively by managing the complexities of building a team.
Customer Support Specialist
Job not on LinkedIn
October 1
Assistantly
HR Tech • Recruitment • Enterprise
Assistantly is a company that specializes in providing top-tier virtual and executive assistants to businesses looking for efficient and cost-effective solutions. The company offers a wide range of services including administration, marketing, operations, finance, and client success, providing a substantial cost saving to clients. Assistantly focuses on easing the hiring, onboarding, managing, and retaining of highly skilled assistants by offering fully-managed and scalable plans with a fixed monthly rate. Their unique selling point is the provision of highly qualified "unicorn" assistants who are trained for efficiency and come with a dedicated success team, ensuring the best possible match for their clients' needs. Trusted by over 500 fast-growing companies worldwide, Assistantly's main goal is to help businesses grow faster and more effectively by managing the complexities of building a team.
📋 Description
• Work chargebacks in Shopify, Affirm, and PayPal by investigating disputes and providing documentation for resolution • Assist with placing bulk book orders for redemption codes, coordinating with warehouse for fulfillment • Manage and resolve items in the invalid address queue through customer outreach and verification tools • Process payment disputes by analyzing transaction records and communicating with payment processors • Verify redemption code inventory availability and coordinate order processing timelines • Research and update customer address information using multiple address verification systems • Document all customer interactions and issue resolutions in CRM system with detailed notes • Generate reports on chargeback trends, resolution rates, and address queue performance metrics
🎯 Requirements
• Customer service experience in e-commerce or retail environment (must-have) • Experience with payment processing platforms (Shopify, PayPal, Affirm preferred) (must-have) • Strong written and verbal communication skills with attention to detail • Proficiency in data entry and CRM systems with high accuracy standards • Ability to multitask and prioritize in a fast-paced environment • Basic understanding of chargeback and dispute processes
🏖️ Benefits
• Unlimited earning potential if you choose to take on multiple clients and have the capacity • Generous health allowance to support your well-being • Profit-sharing opportunities as the company grows • Access to exclusive upskilling and training in AI, operations, and leadership • Monthly raffles and performance bonuses • A tight-knit, supportive community and a dedicated Talent Success Manager to guide your journey
Apply NowSimilar Jobs
September 28
Remote Support Specialist at Kasa managing guest communications, triage, QA, and operations. Oversees maintenance tracking, housekeeping prioritization, and recurring operational processes
September 25
Provide ZenDesk customer support for home-equity-backed credit card; handle OFAC/flood renewals, document issues, and track customer experiences across channels.
September 24
Virtual Office Assistant for Ohio dental practice. Verify insurance, submit appeals, schedule patients, post payments, manage aging reports and follow-ups.
September 22
Provide customer support via Zendesk and CRM for company products. Resolve inquiries via email, chat, and phone; collaborate with internal teams; work-from-home shifting schedule.
September 20
Dutch-English customer service agent at Newstel supporting a global client via phone, email, chat, and social media. Remote Philippines role on UK business hours.
🗣️🇳🇱 Dutch Required