Administrative Virtual Assistant – Scheduling, Appliance Repair

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15 hours ago

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Assist World

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Recruitment • B2B

<Assist World> Assist World is a virtual assistant staffing and outsourcing company that matches businesses with vetted remote assistants across administrative, accounting, customer service, sales, social media, e-commerce, and industry-specific roles. They provide rapid discovery, matching, and onboarding, a management dashboard and dedicated account managers, and a satisfaction guarantee with rematch or refund options. Assist World serves businesses globally, emphasizes cost-effective, flexible staffing (part-time or full-time) with no long-term lock-ins, and promotes a bench of thousands of pre-vetted assistants for scalable teams.

51 - 200 employees

Founded 2022

🎯 Recruiter

🤝 B2B

📋 Description

• Process parts orders based on technician notes, job requirements, and system records. • Communicate with suppliers/vendors to confirm pricing, availability, and delivery timelines. • Track orders and follow up on delays, backorders, or incorrect shipments. • Maintain accurate digital records of parts ordered, received, and used. • Schedule and update repair appointments for technicians based on location, availability, and job priority. • Adjust schedules as needed for cancellations, reschedules, or emergency jobs. • Ensure technicians have clear, accurate job details before each appointment. • Help minimise gaps and optimise routes to keep the day efficient. • Maintain and update customer/job information in the company’s systems/CRM. • Assist with basic documentation and record keeping related to jobs, parts, and clients. • Support inbox management (flagging important emails, basic replies, and routing messages to the owner where needed). • Answer inbound customer calls during agreed-upon hours (e.g., appointment requests, basic questions, reschedule requests). • Provide basic customer service and route more complex issues to the owner or technicians. • Assist with simple reporting (e.g., jobs completed, common parts ordered, basic metrics).

🎯 Requirements

• 3+ years of experience in an administrative, operations, dispatcher, scheduler, or customer service role (service-based or trades environment a plus: HVAC, plumbing, electrical, appliance repair, etc.) • Strong attention to detail and ability to follow instructions accurately when ordering parts and scheduling jobs. • Comfortable working with online tools, calendars, and basic CRMs (training will be provided on company-specific systems). • Excellent written and verbal English communication skills. • Highly organised, dependable, and able to manage multiple tasks without constant supervision. • Problem-solver with a calm, professional approach when plans change or issues arise. • Reliable and responsive during agreed working hours. • Proactive about clarifying instructions and closing loops (e.g., following up on outstanding orders or unscheduled jobs). • Comfortable working closely with a business owner and a small, growing team. • Willing to learn the business over time and take on more responsibility as the company grows.

🏖️ Benefits

• 100% REMOTE • $50 birthday bonus • $200 testimonial bonus • $300 tenure bonus every 6 months • $500 entry monthly raffle • NO TRACKER. NO PROBLEM