Customer Experience & Operations Coordinator – E-Commerce

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Assist World

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🎯 Recruiter

🤝 B2B

Recruitment • B2B

<Assist World> Assist World is a virtual assistant staffing and outsourcing company that matches businesses with vetted remote assistants across administrative, accounting, customer service, sales, social media, e-commerce, and industry-specific roles. They provide rapid discovery, matching, and onboarding, a management dashboard and dedicated account managers, and a satisfaction guarantee with rematch or refund options. Assist World serves businesses globally, emphasizes cost-effective, flexible staffing (part-time or full-time) with no long-term lock-ins, and promotes a bench of thousands of pre-vetted assistants for scalable teams.

📋 Description

• Deliver exceptional customer support across email, SMS, and other customer-facing channels. • Respond to customer enquiries with professionalism, empathy, and attention to detail. • Communicate order updates, delays, inventory issues, and resolutions clearly and proactively. • Maintain a polished and professional communication style, ensuring all customer interactions reflect the brand. • Monitor order fulfilment and shipping progress across the supply chain. • Proactively investigate delayed, missing, or problematic orders. • Liaise with warehouses, suppliers, and logistics partners to obtain updates and resolve issues. • Identify and escalate inventory discrepancies, stock shortages, overselling concerns, and fulfilment bottlenecks. • Serve as the operational link between customer-facing activities and backend business functions. • Monitor inventory levels and flag low-stock or at-risk products. • Assist with inventory planning and re-order coordination. • Support Shopify operations, including: • ○ Product creation and updates. • ○ Product descriptions and merchandising. • ○ Seasonal merchandising and promotional updates. • ○ Basic website and landing page maintenance. • Ensure product information, inventory status, and customer-facing messaging remain accurate and up to date. • Own follow-ups and ensure action items are completed across teams. • Track ongoing projects and operational priorities. • Surface risks, blockers, and opportunities before they impact customers. • Help build and improve systems, processes, and workflows as the business grows. • Maintain clear reporting and visibility on operational performance and key priorities. • Assist leadership with operational initiatives and special projects. • Organize information and ensure priorities remain aligned. • Support cross-functional communication between customer service, operations, marketing, and leadership. • Provide recommendations and insights based on recurring customer and operational trends.

🎯 Requirements

• 3+ years of experience in customer operations, e-commerce operations, project coordination, account management, or a similar role. • Experience working within a fast-paced e-commerce or direct-to-consumer (DTC) business. • Strong understanding of Shopify and e-commerce operations. • Excellent written and verbal English communication skills. • Proven ability to manage multiple priorities and work independently. • Exceptional attention to detail and organizational skills.

🏖️ Benefits

• 100% REMOTE • $50 birthday bonus • $200 testimonial bonus • $500 entry monthly raffle • NO TRACKER. NO PROBLEM