Customer Success & Logistics Coordinator – High-Ticket Client Experience

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🔥 12 hours ago

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Assist World

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🎯 Recruiter

🤝 B2B

Recruitment • B2B

<Assist World> Assist World is a virtual assistant staffing and outsourcing company that matches businesses with vetted remote assistants across administrative, accounting, customer service, sales, social media, e-commerce, and industry-specific roles. They provide rapid discovery, matching, and onboarding, a management dashboard and dedicated account managers, and a satisfaction guarantee with rematch or refund options. Assist World serves businesses globally, emphasizes cost-effective, flexible staffing (part-time or full-time) with no long-term lock-ins, and promotes a bench of thousands of pre-vetted assistants for scalable teams.

📋 Description

• Become the primary point of contact for customers from initial enquiry through successful delivery. • Deliver exceptional customer support via phone, email, and live chat. • Build trust through proactive communication, regular follow-ups, and genuine relationship building. • Guide customers through purchasing decisions while providing a premium, concierge-level experience. • Resolve customer concerns professionally, ensuring every interaction strengthens customer confidence in the brand. • Demonstrate genuine interest in understanding customers' needs and recommending the best solutions for them. • Follow up with prospective customers who have expressed interest but have not yet completed their purchase. • Reactivate abandoned carts and dormant enquiries through thoughtful, consultative conversations. • Identify opportunities to improve conversion rates while maintaining a customer-first approach. • Confidently discuss premium products with customers making significant purchasing decisions. • Support the wider team by identifying trends, customer feedback, and opportunities to improve the overall buying experience. • Coordinate the delivery of high-value products from order confirmation through final delivery. • Track shipments and proactively communicate progress with customers. • Liaise with warehouses, logistics providers, and delivery partners to ensure a seamless experience. • Resolve shipping issues or delays quickly while keeping customers informed throughout the process. • Maintain accurate records of customer interactions, orders, and shipment progress. • Maintain detailed customer records and order documentation. • Respond promptly to customer enquiries and internal requests. • Track outstanding actions to ensure nothing falls through the cracks. • Assist with reporting and general operational administration.

🎯 Requirements

• Previous experience in Customer Success, Patient Coordination, Medical Administration, Practice Management, Account Management, Sales Support, or Premium Customer Service. • Excellent written and verbal English communication skills with exceptional verbal aptitude. • A warm, confident, and professional telephone manner. • Demonstrated ability to build rapport and maintain meaningful customer relationships. • Strong organisational skills with exceptional attention to detail. • Ability to manage multiple priorities while maintaining a consistently high level of customer care. • Excellent follow-through and a strong sense of ownership. • Proficiency with Google Workspace or Microsoft Office.

🏖️ Benefits

• 100% REMOTE • $50 birthday bonus • $200 testimonial bonus • NO TRACKER. NO PROBLEM