Operations, Customer Success Coordinator

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Assist World

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🎯 Recruiter

🤝 B2B

Recruitment • B2B

<Assist World> Assist World is a virtual assistant staffing and outsourcing company that matches businesses with vetted remote assistants across administrative, accounting, customer service, sales, social media, e-commerce, and industry-specific roles. They provide rapid discovery, matching, and onboarding, a management dashboard and dedicated account managers, and a satisfaction guarantee with rematch or refund options. Assist World serves businesses globally, emphasizes cost-effective, flexible staffing (part-time or full-time) with no long-term lock-ins, and promotes a bench of thousands of pre-vetted assistants for scalable teams.

📋 Description

• Serve as the first point of contact for homeowners via phone, email, and text • Respond to customer enquiries and deliver exceptional customer service • Qualify incoming leads and gather relevant information • Schedule roof inspections and appointments • Follow up with prospective customers and maintain consistent communication • Document every customer interaction accurately in the CRM • Maintain CRM records and digital customer files • Prepare and track permits and project documentation • Coordinate inspections, warranties, administrative workflows, and vendors • Assist with reporting and operational tracking • Improve internal processes and maintain organised documentation • Manage calendars and scheduling • Coordinate customer communications throughout the project lifecycle • Assist with invoicing and general administrative tasks • Support email marketing campaigns, online reviews, Google Business Profile, social media, blog content, customer emails, and project photo organisation • Work directly with the business owner to build scalable operational systems • Take on greater responsibility, lead operational improvements, and develop toward Operations Manager

🎯 Requirements

• 2+ years of experience in Customer Service, Operations, Administration, Project Coordination, Executive Assistance, or Virtual Assistance • Excellent written and spoken English • Strong customer service and telephone communication skills • Experience using CRM systems • Proficiency with Google Workspace • Excellent organisational skills and exceptional attention to detail • Ability to manage multiple priorities in a fast-paced environment • Comfortable working independently while following established processes • Reliable home office setup with stable high-speed internet • Available to work during U.S. Eastern Standard Time (EST) business hours

🏖️ Benefits

• 100% REMOTE • $50 Birthday Bonus • $200 Testimonial Bonus • NO TRACKER. NO PROBLEM. • Pathway to full-time employment • Opportunity to work directly with the business owner • Opportunity to take on greater responsibility and develop into a long-term Operations Manager