VIP Account Manager

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AstroPay

WebsiteLinkedInAll Job Openings

201 - 500 employees

💳 Fintech

👥 B2C

🤝 B2B

💰 Series unknown on 2016-01

Fintech • B2C • B2B

AstroPay is a fintech company that provides cross-border payment and digital wallet services for consumers and businesses. It offers multicurrency accounts, currency exchange, instant money transfers to bank accounts, virtual and physical cards (AstroCard), and payment acceptance tools (QR, payment links, bank transfers). AstroPay also operates a marketplace with cashback and promotions, an “Infinite” subscription tier with preferential rates and rewards, and developer-facing products for businesses (global accounts, card issuance, online payments, checkout). AstroPay is regulated as an electronic money institution across multiple jurisdictions (UK, Denmark, Isle of Man, Brazil) and emphasizes security, encryption, and 24/7 support.

📋 Description

• Be the single, dedicated point of contact for your portfolio of VIP users, managing the relationship day to day. • Deliver a premium experience: proactive outreach, close follow-up, and fast resolution of queries and needs. • Build long-term, trust-based relationships — not scripted interactions. • Retain, recover, and grow your assigned portfolio, with clear targets and ownership of the results. • Detect improvement and growth opportunities within the portfolio, before the user has to ask. • Bring personalized benefits and offers to each user, at the right moment. • Sell new features and products to your portfolio, identifying the right moment for each user. • Organize exclusive events and experiences for your VIP users, designed to strengthen the relationship and make them feel valued. • Coordinate with internal teams (Commercial, Support, and Product) to deliver the best solution, fast and well. • Track your portfolio's key indicators and report on results — you know how the month is going.

🎯 Requirements

• 1 to 3 years of experience in account management, customer success, high-value customer care, or sales. • Genuine drive to grow professionally and take on increasing responsibility. • Availability and schedule flexibility to support users as needed (including weekend shifts). • Intermediate/advanced English. Day-to-day is in Spanish; English is used for internal communication.