Technical Product Manager – AI Agent Assistant

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚒️ Technical Product Manager (TPM)

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Atento

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

💼 Consulting

🤖 Artificial Intelligence

🏢 Enterprise

Consulting • Artificial Intelligence • Enterprise

Atento is a global customer experience (CX) and business process outsourcing (BPO) company that combines decades of contact center expertise with AI-driven tools and consulting to help enterprises transform their customer interactions and operations. The company offers CX consulting, BPO solutions across the customer lifecycle (acquisition, care, retention, collections, back-office), analytic-powered insights, and AI products such as conversational automation and agent knowledge assistants. Atento primarily serves enterprise clients across industries, focusing on operational efficiency, AI-enabled optimization, and tailored digital transformation.

📋 Description

• Define and manage the product strategy, roadmap, priorities, and backlog • Translate customer needs into requirements, user stories, and acceptance criteria • Collaborate with Engineering, Design, Data, AI, Customer Success, Pre-Sales, and Marketing teams • Engage with end users and the Customer Success team to gather feedback and improve the product • Research market trends, competitors, new AI capabilities, and emerging use cases • Support the Value Engineering team with basic financial modeling, ROI calculations, and the development of customer business cases • Create and review product documentation and marketing materials • Track product adoption, performance, customer outcomes, and business impact • Participate in Agile practices, including backlog refinement, sprint planning, product reviews, and retrospectives

🎯 Requirements

• Experience in Product Management, preferably with AI, SaaS, automation, customer service, or enterprise software solutions • Experience with Agile methodologies, such as Scrum or Kanban • Ability to collaborate effectively with technical and customer-facing teams • Strong product discovery, prioritization, analytical, and communication skills • Customer-centric mindset and genuine interest in engaging with end users • Interest in market research, competitive analysis, financial modeling, and product documentation • Hands-on experience using AI tools for research, analysis, and content creation • B2 level or higher proficiency in Portuguese and English • Spanish is a plus

🏖️ Benefits

• Home office allowance • Meal voucher • Life insurance • Dental plan • Health insurance • Career development opportunities • 5-on/2-off schedule, with Saturdays and Sundays off