Product Manager, Forward Deployed, AI Agent

Job not on LinkedIn

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Atento

WebsiteLinkedInAll Job Openings

89377 - 89377 employees

Founded 1999

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Post-IPO Equity on 2023-02

Consulting • Healthcare • Logistics

Atento is a leading provider of Business Transformation Outsourcing (BTO) services, elevating the traditional Business Process Outsourcing (BPO) model by implementing strategic, enterprise-wide changes to enhance clients' performance and competitiveness. The company guides clients through the full cycle of customer experience transformation, offering innovative, outcome-based business models that maximize business value while optimizing Total Cost of Ownership (TCO). Atento operates across a diverse range of sectors, including financial services, telecom, retail, utilities, healthcare, automotive, media, travel and hospitality, and education. Its solutions encompass customer engagement, analytics, automation, AI/Cognitive technologies, and cybersecurity, leveraging methodologies such as Lean Six Sigma and design thinking for efficiency and user-centricity.

📋 Description

• Own the outcomes generated by AI Agents for customers by defining and delivering impact metrics • Identify new automation opportunities that create value • Lead the entire AI Agent deployment lifecycle, from pre-sales scoping and kickoff through launch and post-implementation optimization • Design, build, test, and evolve AI Agents in partnership with FDEs, using Cresta’s internal tools and advanced technologies to maximize customer ROI • Serve as the primary point of contact for customers and prospects regarding AI Agents • Build strategic relationships and help customers accelerate results • Lead workshops and design sessions with customer stakeholders to align on use cases, workflows, and success criteria • Gather feedback to improve the platform • Work with Forward Deployed Engineers to ensure successful implementations and develop new capabilities • Collaborate with Product and Engineering teams, contributing to platform tools and improvements

🎯 Requirements

• Strong experience in Technology Consulting, Implementations, Product Management, or Customer Success, preferably working with AI- or Large Language Model (LLM)-based products • Hands-on, action-oriented profile with curiosity, proactivity, and the ability to anticipate needs and bottlenecks while delivering solutions with speed and excellence • Experience leading complex implementations, managing customer relationships—including executives and senior stakeholders—and working in cross-functional teams • Strong technical understanding and systems thinking • Familiarity with developing AI Agents; personal projects are also considered • Comfortable working in highly ambiguous environments, learning quickly, and adapting to startup contexts • Passion for Artificial Intelligence, automation, and transforming the customer experience • Preferred: prior experience in Product Management, Conversation Design, or Forward Deployed Engineering • Preferred: experience in startups or high-growth SaaS companies • Preferred: knowledge of customer support operations and contact centers

🏖️ Benefits

• Meal and/or food allowance • Life insurance • Funeral assistance • Childcare assistance / assistance for children with disabilities • Product discounts • Dental insurance • Health insurance • Gym and sports activity discounts • Educational partnerships with course discounts • Career development plan