Team Leader II, Bilingual – Customer Service (SAC), Vehicle App

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Atento

WebsiteLinkedInAll Job Openings

89377 - 89377 employees

Founded 1999

🤝 B2B

🏢 Enterprise

☁️ SaaS

💰 Post-IPO Equity on 2023-02

B2B • Enterprise • SaaS

Atento is a leading provider of Business Transformation Outsourcing (BTO) services, elevating the traditional Business Process Outsourcing (BPO) model by implementing strategic, enterprise-wide changes to enhance clients' performance and competitiveness. The company guides clients through the full cycle of customer experience transformation, offering innovative, outcome-based business models that maximize business value while optimizing Total Cost of Ownership (TCO). Atento operates across a diverse range of sectors, including financial services, telecom, retail, utilities, healthcare, automotive, media, travel and hospitality, and education. Its solutions encompass customer engagement, analytics, automation, AI/Cognitive technologies, and cybersecurity, leveraging methodologies such as Lean Six Sigma and design thinking for efficiency and user-centricity.

📋 Description

• Supervise and lead the team in CX operations, ensuring the delivery of results; • Work closely with the manager, management and operation clients; • Monitor and track operational KPIs, acting on deviations; • Analyze, update and ensure the reliability of operational reports; • Propose and implement improvements and new processes; • Manage work schedules according to operational needs; • Perform timesheet closing and monitoring; • Deliver structured feedback and monitor team progress; • Manage and develop employees, promoting engagement and performance; • Consolidate and present results for validation/approval; • Support other routines and demands inherent to the leadership role.

🎯 Requirements

• University degree in progress or completed; • Be an Atento employee for at least 6 months; • Intermediate knowledge of Excel; • Competency score equal to or greater than 100 (Good Performer); • Advanced Spanish (written/reading/verbal); • Knowledge of PowerPoint; • Proactive, dynamic and resilient; • Good communication skills; • Focus on results and on developing people; • Preferably reside near or have easy access to the Atento Cabula Unit.