Team Leader II, Bilingual – Customer Service - Vehicle App

🔥 6 minutes ago

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Atento

WebsiteLinkedInAll Job Openings

89377 - 89377 employees

Founded 1999

🤝 B2B

🏢 Enterprise

☁️ SaaS

💰 Post-IPO Equity on 2023-02

B2B • Enterprise • SaaS

Atento is a leading provider of Business Transformation Outsourcing (BTO) services, elevating the traditional Business Process Outsourcing (BPO) model by implementing strategic, enterprise-wide changes to enhance clients' performance and competitiveness. The company guides clients through the full cycle of customer experience transformation, offering innovative, outcome-based business models that maximize business value while optimizing Total Cost of Ownership (TCO). Atento operates across a diverse range of sectors, including financial services, telecom, retail, utilities, healthcare, automotive, media, travel and hospitality, and education. Its solutions encompass customer engagement, analytics, automation, AI/Cognitive technologies, and cybersecurity, leveraging methodologies such as Lean Six Sigma and design thinking for efficiency and user-centricity.

📋 Description

• Supervise and lead a team; • Responsible for client, operations manager and operations director relationships; • Monitor operational KPIs; • Analytical oversight of processes; • Analyze and update reports; • Prepare and manage schedules; • Close and monitor timesheets; • Provide feedback; • Manage direct reports.

🎯 Requirements

• Minimum age: 18 years; • Bachelor's degree in Communication or a related field; • Preferably at least 6 months' experience in CX (customer experience) operations; • Knowledge of KPIs: Service Level, ABS and Quality; • Intermediate computer skills, typing, and Microsoft Office; • Advanced Spanish (written/reading/verbal) - will be assessed during one of the selection stages; • Customer-focused; • Strong verbal and written communication skills; • Planning and organization skills; • Flexibility; • Negotiation skills; • Persuasion; • Argumentation; • Interpersonal relationship skills; • Leadership; • Easy access to the Atento Cabula unit (Bahia).

🏖️ Benefits

• Transportation voucher; • Meal voucher and/or food allowance; • Life insurance; • Funeral assistance; • Daycare assistance / special-needs child support; • Product discounts; • Dental assistance; • Medical assistance (healthcare); • Pet plan; • Bulla (payroll-deductible credit such as a salary-advance option); • Discounts at gyms / sports activities; • Educational partnerships with course discounts; • Career development plan.