Senior Manager, Onsite Training – People Leadership

🕒 May 20

🇺🇸 United States – Remote

💵 $93k - $157k / year

⏰ Full Time

🟠 Senior

👥 People Operations

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athenahealth

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1997

⚕️ Healthcare Insurance

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2017-05

Healthcare Insurance • SaaS • Artificial Intelligence

athenahealth is a provider of healthcare software solutions focused on enhancing clinical effectiveness, patient experience, and financial performance. Its flagship product, athenaOne, is an all-in-one solution that includes electronic health records (EHR), revenue cycle management (RCM), and patient engagement tools. The company offers tailor-made solutions for various healthcare providers, ranging from small practices to large health systems and specialities like behavioral health and pediatrics. athenahealth also provides payer solutions, advisory services, and platform services to improve patient outcomes and reduce costs, while ensuring a highly reliable service with 99. 98% uptime. Their solutions also incorporate AI-powered features like Ambient Notes to streamline clinical documentation. With a focus on interoperability and efficiency, athenahealth aims to simplify healthcare delivery and improve outcomes for both providers and patients.

📋 Description

• Lead, coach, and develop a team of 10–15 high-travel OT Trainers serving healthcare clients across the country • Build strong team connection and engagement across a dispersed workforce through regular 1:1s, coaching, and ongoing communication • Monitor team wellbeing, workload, and travel demands, proactively identifying burnout risks and implementing strategies to sustain performance and retention • Conduct onboarding support and 30/60/90-day check-ins for new hires • Lead performance management activities including calibration discussions, career development conversations, and ongoing feedback • Partner with the Resource Deployment team to align staffing assignments with business needs, trainer capability, and workload balance • Oversee weekly administrative operations including timesheet approvals, PTO management, travel coordination support, and expense submissions • Consult with large and complex clients on onsite training strategy and go-live readiness • Serve as a trusted advisor to client leadership during enterprise implementations and high-visibility go-lives • Travel onsite to key client engagements to provide leadership support, ensure execution quality, and support trainer success in the field

🎯 Requirements

• Bachelor’s degree or equivalent experience • 5+ years of experience in healthcare implementation, onboarding, customer success, professional services, or related operational leadership environments • Demonstrated people management experience, including leading distributed, field-based, or high-travel teams • Proven ability to coach, develop, and retain talent in demanding, fast-paced, or high-pressure environments • Strong executive presence and influencing skills with the ability to navigate complex stakeholder environments • Experience balancing employee engagement, operational execution, and customer outcomes simultaneously • Working knowledge of Revenue Cycle Management (RCM), EHR/EMR systems, or healthcare operations strongly preferred • Experience with athenaOne or comparable healthcare technology platforms preferred.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities • Tuition assistance • Commuter support • Employee resource groups • Collaborative workspaces • Employee assistance programs