Digital Customer Success Manager

Job not on LinkedIn

🔥 2 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 39 days.
• No salary listed.

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Atlas Governance

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🔒 Cybersecurity

☁️ SaaS

💰 Series A on 2021-12

Governance • Cybersecurity • SaaS

Atlas Governance is a digital governance platform that simplifies and secures the management of boards, committees, and assemblies for various organizations, including public, private, and non-profit sectors. It provides tools for meeting invitations, document management, project management, and electronic voting, all while ensuring a high level of cybersecurity. Atlas Governance aims to enhance transparency, engagement, and efficiency in decision-making processes for its users.

📋 Description

• Monitor the digital portfolio’s Health Score daily and take action on declines, risk alerts, and inactivity. • Track product usage events in Mixpanel (logins, feature adoption, AI usage, and key workflows) and turn them into triggers. • Maintain segment dashboards and alerts covering health distribution, adoption, risk, and the renewal pipeline. • Keep CRM and portfolio data clean and up to date, ensuring reliable automations and reporting. • Operate the Digital Journey: automated emails, in-app messages, webinars, office hours, and help center content. • Execute event-based plays and manage CTAs for the hybrid segment. • Work with CS AI agents by overseeing deliverables, escalating exceptions, and proposing improvements. • Test, measure, and iterate on messaging and cadences through A/B testing. • Serve as the human point of contact for risk calls, adoption sessions, and renewal conversations. • Identify expansion signals and pass qualified opportunities to the Renewals team. • Escalate issues to Support, Product, or Enterprise CSMs. • Bring customer feedback and usage insights to Product and CS leadership.

🎯 Requirements

• Experience in Customer Success within B2B SaaS, including at least 1 year in Digital CS, Scaled CS, CS Ops, or a pooled/long-tail model. • Hands-on experience monitoring Health Scores and taking action based on usage data. • Knowledge of product analytics (Mixpanel, Amplitude, or similar) and CRM/CS platforms (HubSpot, Gainsight, Totango, ChurnZero, or similar). • Experience creating or operating automated journeys, including email sequences, in-app messages, triggers, and workflows. • Strong data skills: advanced spreadsheet proficiency, dashboard creation, trend analysis, and translating insights into action. • Experience managing large portfolios (100+ accounts) through prioritization and automation. • Advanced Spanish and English proficiency. • Clear written communication skills, as most of the work is one-to-many.

🏖️ Benefits

• Meal allowance (on a Swile card) • Work-from-home allowance (on a Swile card) • Health insurance • Life insurance • Spanish classes • EnglishPass partnership • Birthday day off, plus a day off on your children’s birthdays.

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