Forward Deployed AI Engineer – ServiceNow

🕒 August 12

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Atos

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Atos is a global leader in digital transformation, providing a wide range of solutions and services across industries. The company specializes in cloud and infrastructure services, digital business platforms, technology consulting, and cybersecurity, with a focus on enhancing user experiences and supporting enterprise digital journeys. Atos is committed to sustainability and innovation, partnering with various organizations to drive digital advancements, such as its role as the official IT partner for the UEFA and the Olympic Games.

📋 Description

• Design, configure, and develop solutions on the ServiceNow platform across enterprise modules and custom applications • Implement intelligent workflows using Now Assist, GenAI Skills, AI Agents, AI Search, Predictive Intelligence, Flow Designer, and Virtual Agent • Develop and maintain scoped applications using ServiceNow Studio • Configure workflows, business rules, client scripts, UI policies, script includes, catalogs, and integrations • Build AI-powered automation and conversational workflow solutions • Translate functional and technical requirements into scalable, efficient, secure, and maintainable solutions • Ensure compliance with ServiceNow development best practices, security guidelines, and coding standards • Conduct unit testing, debugging, defect resolution, and technical troubleshooting • Participate in peer reviews and contribute to development governance standards • Support platform upgrades, enhancements, and release management activities • Develop integrations using REST/SOAP APIs, IntegrationHub, MID Server, and external enterprise systems • Support workflow orchestration across multiple enterprise applications • Participate in AI-driven automation and enterprise integration initiatives • Contribute to reusable integration frameworks and accelerators • Work closely with architects, consultants, and stakeholders • Support deployment, UAT, hypercare, and post-production stabilization activities

🎯 Requirements

• 7+ years of relevant ServiceNow platform development experience • Expertise in intelligent workflow automation, enterprise integrations, CMDB/CSDM implementations, and AI-powered ServiceNow capabilities • Hands-on experience as a ServiceNow Developer in enterprise or consulting environments • Expertise in JavaScript, Glide APIs, Flow Designer, Script Includes, Business Rules, Client Scripts, and UI Policies • Experience with at least two ServiceNow modules, such as ITSM, HRSD, CSM, ITOM, Service Catalog, or Custom Applications • Experience with Now Assist, GenAI Skills, AI Agents/Agentic Workflows, AI Search, and Predictive Intelligence • Understanding of scoped applications, update sets, CI/CD, and ServiceNow best practices • Experience with enterprise integrations and automation use cases • Strong analytical, debugging, and problem-solving skills • Good communication and stakeholder collaboration skills • Ability to participate in solution design workshops and technical discussions • Ability to support deployment, UAT, hypercare, and post-production stabilization activities • Familiarity with A2A and MCP-based AI integration approaches is an advantage • Exposure to CRM workflows and customer operations is preferred • Understanding of AWS or Azure is preferred • Exposure to low-code/no-code workflow automation is preferred • Experience in Agile/Scrum delivery models is preferred • Knowledge of DevOps and release management processes is preferred • CSA, CAD, CIS, Data Foundation—CMDB/CSDM, and AI/GenAI micro-certifications are preferred

🏖️ Benefits

• Diversity and inclusion commitment • Fair work environment • Opportunities to contribute to innovation, reusable accelerators, and next-generation AI-enabled workflow solutions